Job Description

This is a temporary full time opportunity for twelve (12) months. Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders. Sinai Health is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization that reflects the communities we serve. We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at 416-586-4800, ext. 7050, or email HiringProcessAccommodation.msh@sinaihealth.ca. To support us on our journey, Sinai Health System is looking for an experienced and dedicated Medical Secretary to the Department of Medicine at Mount Sinai Hospital. The Medical Secretary is an integral part of the busy, dynamic, and growing Department of Medicine at Mount Sinai Hospital. In this role, you will be expected to exercise sound judgment and independence while managing the day-to-day related administrative activities related to the delivery of the office. You will demonstrate a strong commitment to quality customer service, applying excellent problem solving and communication skills to ensure the success of the program. The Medical Secretary will be responsible for:

• Provide clinical support service including patient registration, scheduling and coordinate patient\xe2\x80\x99s appointments, referrals, investigations, test, procedures bookings, and concerns; issue admission confirmation for clinical and hospital services; follow up as required.
• Directs telephone calls and enquires from patients or families, hospital management and medical staff, trainees and external parties and direct appropriately
• Maintain patient charts are up-to date with all test results, clinical notes, demographics information etc. Ensures efficient and effective maintenance of office and hospital record system, both electronic and paper formats
• Performs typing duties including reference letters, travel letters, MRP letters, invoices, updating new formatting of billing forms and other forms as required
• Run an outpatient clinic 1.5 half days per week (additional as required) Register patients, obtain all previous medical records, arrange investigations, endoscopy/procedures bookings and follow-ups
• Book endoscopy procedures for patients one day per week (additional as required) and instruct patients how to prepare for procedures
• Prepares and distributes outgoing documents or packages electronically and through mail. Arranges for delivery and/or distribution of packages
• Assist with OHIP , non-OHIP and third party billing accurately and efficiently on a daily basis and follow-up on outstanding claims and resubmissions
• Maintains related electronic databases (e.g. clinic referral database) ensuring accuracy of content and formatting
• Plays an active and supportive role in regards to physician\xe2\x80\x99s academic role and provides academic support services such as entering and managing the doctor\xe2\x80\x99s CME credits to MOCOMP to track teaching and research activities, including which conference awarded CME credits and to which academic category they need to be submitted
• Collaborates with Research Coordinators to expedite recruitment process by establishing and booking research time slots for endoscopic and outpatient appointments
• Communicate with Administrative Coordinator in the Department of Medicine and Finance with regards to financial accounts, money transfers and grant deposits
• Performs other jobs related duties as assigned

• Completion of a Medical Secretary or Office Administration Diploma from a recognized educational institution or equivalent education program preferred.
• Minimum 2 years of recent and related secretarial experience preferably within a healthcare/ clinic environment.
• Knowledge of computerized OHIP billing experience preferred
• Knowledge of electronic medical records (ACCURO) preferred
• Proficient in Microsoft Word, Excel, Power Point, Outlook.
• Demonstrated commitment to providing outstanding customer service and experience and comfortable handling a diverse array of patients
• Superior written/verbal communication and presentation skills; excellent interpersonal and relationship building skills; ability to effectively convey factual information and detailed explanations.
• Excellent time management, organizational and self planning skills displaying flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines and producing high quality work.
• Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and/or in responding to inquiries.
• Demonstrated satisfactory work performance and attendance record.