Job Description

If you're looking for a supportive, growth-focused environment to expand your medical administration experience, look no further!

MEX PHYSIO - The Movement Experts

is seeking a

dedicated and personable Medical Receptionist / Patient Experience Coordinator

to join our team.

We are a

physiotherapist-owned clinic

built on values of

client-centered care and evidence-based, results-driven therapy

. Our

multi-disciplinary culture

fosters collaboration, professionalism, and a holistic approach to patient wellness.

Key Responsibilities

Administrative & Patient Care Support

Greet patients and visitors--both in person and over the phone--with professionalism and warmth. Schedule patient appointments and assist in keeping practitioners on time by coordinating patient flow. Process billing for private insurance and collect patient payments as needed. Maintain accurate and confidential patient records, updating personal and financial information as required. Support therapists with administrative tasks and scheduling inquiries throughout their clinic hours. Respond promptly to online booking and appointment requests. Complete appointment confirmations via phone or email. Manage incoming faxes, scan reports, charts, and other documents accurately into patient files. Handle incoming and outgoing referrals and daily follow-up calls. Monitor and maintain daily clinic inventory and supplies for all practitioners. Process medical note requests for physicians, law firms, and insurance companies as required. Maintain cleanliness and organization of the clinic, treatment rooms, staff areas, and washrooms. Follow clinic policies and procedures as outlined in the administrative handbook.

Reporting Structure

Reports directly to the

Account Manager

and

Clinic Director

.

What We're Looking For

A team player with a positive attitude and strong communication skills. Someone who is detail-oriented, organized, and able to multitask in a fast-paced clinical setting. Previous experience in medical or healthcare administration is an asset.

Next Steps

We thank all applicants for their interest.
Only those selected for a screening interview will be contacted.

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Benefits:

Flexible schedule On-site parking
Work Location: In person