Job Description

Position Overview

:

The incumbent will be responsible for providing excellent patient care by answering all incoming telephone calls from patients, booking appointments, taking messages including prescription renewals, recording verbal reports, and billing patients and accepting payments for services provided. The position will also provide follow-up on any messages related to the patients as instructed by physicians. The incumbent may be required to facilitate patient flow by escorting patients to exam rooms; and booking referrals or tests.

Duties and Responsibilities

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Act as liaison between physicians and patients

Answer phones and direct calls expediently

Book appointments using electronic medical records system maximizing available time allotments

Greet patients upon their arrival; update patient information

Confirm accuracy of Health Card information for every patient

Record clear, concise and detailed messages

Call back repeat prescription renewals as instructed by physicians

Invoice patients for services provided and obtain payment for same

Follow all privacy protocols and maintain confidentiality of patient information

Notify nurses of required duties i.e. injections to be given, telephone calls

Record or obtain test results as requested by physician or nurse

Call patients with INR changes

Prepare day list(s) for physician(s) and nurse(s)

Maintain security of reception and waiting room area, i.e. closing and locking doors, shutting down computers, closing windows, setting security system

Train and supervise new reception staff

Assist with any other task deemed necessary for the efficient operation of the medical clinic

Qualifications and Relevant Experience:

Education: Medical Office Admin diploma or related education

Experience: Minimum of six months' experience working with computer programs/systems to include keyboarding; experience with multi-line telephones, fax machines and photocopiers.

Skills: Excellent interpersonal skills; minimum keyboarding rate of 50 w.p.m.; basic mathematical skills; excellent oral and written communication skills.

Knowledge: Knowledge of medical and pharmaceutical terminology is beneficial. Basic first aid knowledge and CPR is beneficial.

Approaches/Qualities: Customer-service oriented; flexible/adaptable; organized; ability to manage a variety of tasks simultaneously in a fast-paced environment; ability to work without direct supervision; ability to work effectively as part of a team; ability to handle pressure.

Physical Demands: Prolonged sitting; reaching; moderate lifting; opening and closing file drawers.

Medical Associates of Port Perry is committed to providing a safe, healthy, and inclusive work environment. We are committed to employment equity and diversity in the workplace, and we welcome applications from women, visible minorities, Indigenous people, persons with disabilities, and 2SLGBTQIA+ persons. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Part-time

Pay: From $23.06 per hour

Benefits:

Company events Employee assistance program On-site parking Wellness program
Education:

Secondary School (preferred)
Experience:

Receptionist: 1 year (preferred)
Work Location: In person