Job Description

Medical Office Administrator

Markham Fertility Centre (MFC) is a leader in the field of ART and Reproductive Genetics and is looking for a passionate Medical Administrative Assistant to join our team and positively contribute to our mission of devotion to excellence in the reproductive journey.

Markham Fertility Centre is bringing accessible, high-quality fertility care closer to home for residents of the Simcoe region. Since February 2025, our Barrie-Innisfil satellite location has been providing patients with a range of fertility services, making their journey to parenthood more convenient and less stressful.

Markham Fertility Centre is more than a medical facility -- we're dedicated to making dreams come true. For over 30 years, we've led the way in ethical, innovative, and scientifically advanced reproductive care, helping over 12,000 families achieve parenthood. As one of Canada's first accredited fertility clinics, we take pride in our unwavering commitment to quality, safety, and excellence.

You will be supported in an inclusive, collaborative environment where every team member can grow and thrive. Our mission is to provide compassionate, ethical, and innovative care that turns hope into reality. At Markham Fertility Centre, we don't just change lives -- we make dreams come true.

DESCRIPTION:

The ideal candidate for this position would have previous experience in fertility or an OB/GYNE office environment. The Medical Administrative Assistant role is the first point of contact for patients at our Barrie-Innisfil satellite clinic. This individual is responsible for the day-to-day organization and communication with team members and patients. Sound judgment and independence while managing the day-to-day related administrative activities is expected. Sensitivity, empathy, excellent problem-solving, and attention to detail are a must.

JOB RESPONSIBILITIES INCLUDE:

Being a welcoming first point of contact for patients.

Communicating effectively with administrative and clinical teams across all MFC sites.

Accurately entering/confirming demographics and relevant patient info.

Obtaining and processing consents.

Maintain patient privacy and confidentiality.

Schedule and confirm patient appointments and follow-ups

Answer telephone and email messages; return messages promptly.

Provide patients with test instructions, and requisitions; and assist in coordinating.

Obtain patient test results from a variety of sources.

Accurate filing of patient information in electronic medical record.

Maintain efficient patient flow and scheduling.

Responsible for cleaning and restocking exam rooms.

A SUCCESSFUL CANDIDATE WILL HAVE:

Exceptional customer service and interpersonal skills

Strong organizational skills and attention to detail

Strong understanding and compliance regarding confidentiality

Knowledge about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)

Excellent critical thinking, problem-solving, and decision-making skills

Excellent communication skills in verbal and written applications.

Be able to work independently and be self-motivated

Ability to successfully multi-task

A solid work ethic and adaptable attitude.

Strong computer and keyboarding skills

EDUCATION AND EXPERIENCE

Medical Office Administrator Diploma, 2-3 years of experience

Combined education and experience.

Benefits:

Company events

Health and Dental benefits

Employee assistance program

Paid time off

Competitive pay structure

Job Type: Full Time

Work Location: In person

Job Type: Full-time

Pay: $28.86-$32.46 per hour

Expected hours: 37.5 per week

Benefits:

Company events Employee assistance program Extended health care Paid time off Wellness program
Work Location: In person