Job Description

Our Clinic

Envision Mind Care a private mental health clinic located in Downtown Edmonton is looking for a Billing Clerk to join our team.

Envision Mind Care specializes in providing therapeutic mental health care for professionals and their families. Our vision is to provide quality care to clients so that they can improve cognitive capacity and regain productivity within their professional and personal lives.

The clinic offers an evidence-based approach covering a wide gamut of treatments from cognitive assessments, learning disability assessment, cognitive testing, ADHD, assessments for autism spectrum disorder, capacity assessments, and brain training. Additionally, the clinic will provide exciting new treatments for depression using Transcranial Magnetic Stimulation (TMS) and ketamine treaments.

Job Summary

The Billing Clerky provides secretarial and administrative support in the front office including many patient-facing responsibilities. Consequently, the ideal candidate possesses excellent oral communication skills along with a genuine desire to see that patients receive the care they require.

The position is best suited for a person who is proactive in their responsibilities, can self-manage, empathizes with clients, and recognizes situations that they should handle independently, and conversely, when they need to involve other staff.

Envision Mind Care is a unique brand in the field of psychological services and treatment, and there exists an opportunity for the candidate to grow in the position as well as develop their skills. It is also a rewarding and challenging position that has a direct impact on the tone and flow of the clinic.

Duties

Generating Invoices

: Prepare and send invoices to clients and customers based on the services provided or goods sold.

Reviewing Billing Data

: Ensure the accuracy of billing information by cross-referencing data with sales orders, contracts, or service agreements.

Recording Payments

: Enter received payments into the accounting system and ensure they are properly applied to the correct invoices.

Resolving Discrepancies

: Investigate and resolve any billing discrepancies or disputes with customers or internal departments.

Updating Records

: Maintain accurate and up-to-date billing records and customer account information.

Communicating with Customers

: Respond to customer inquiries regarding invoices, payments, and account balances in a timely and professional manner.

Preparing Financial Reports

: Generate regular reports on billing activities, outstanding balances, and payment collections for management review.

Coordinating and Communicating with Other External Insurance Companies

: Work closely with sales, customer service, and accounting departments to ensure accurate and efficient billing processes.

Processing Refunds and Credits

: Handle customer refunds, credits, and adjustments to invoices as necessary.

Ensuring Compliance

: Ensure that all billing activities comply with company policies, procedures, and relevant regulations.

Monitoring Aging Accounts

: Keep track of outstanding invoices and follow up on overdue accounts to facilitate timely payment.

Assisting with Audits

: Provide necessary documentation and support during financial audits.

Improving Processes

: Identify areas for improvement in the billing process and suggest and implement enhancements.

Training and Support

: Provide training and support to new staff members regarding billing procedures and systems.

Using Billing Software

: Utilize billing software and other tools to manage billing activities efficiently.

Qualifications

Education: High school diploma or equivalent required. Associate degree in accounting, finance, healthcare administration, or a related field preferred. Experience with Electronic Medical and/or Health Record considered an asset. Knowledge of medical terminology Excellent communication skills (verbal and written) Attention to detail and high degree of accuracy in data entry, editing, and proofreading. Excellent interpersonal skills with commitment to customer-service Ability to work independently and as part of a team. High degree of professionalism, tact, and diplomacy with the ability to maintain confidentiality. Organizational and time management skills with the ability to prioritize in a fast-paced environment. Proficiency with Gmail and MS Office applications Experience with billing, cash handling procedures, and invoicing to insurance companies

Additional Expectations

We require team members who recognize the benefits of interaction and constructive socialization. They strive to take part in shared activities and get to know the members of the team in an authentic fashion. Periodically, we will plan team events that are compulsory. Such events will be planned, and the company will do its best to accommodate family, religious, and personal circumstances. Punctuality is important to provide the level of service towards clients and team. Professionally attire and friendly aesthetic is required.

Building and Nearby Amenities

Spacious, modern, and well-lit clinic environment On-Site Parking in Downtown Edmonton
Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Extended health care On-site parking
Work Location: In person