battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. We're changing that by connecting people with customized coverage at the right price, exactly when and where they need it.
Our global assistance arm,
Robin Assist
, powers the 24/7 support, medical coordination, and claims services that travelers rely on - not just for battleface, but across the industry. Together, we're setting new standards for how travelers are cared for worldwide.
about the role:
we're looking for a
Medical Assistance Coordinator
to help us in our mission. Stop reading now if you don't love helping others, travel, partnerships, tech, and smart strategy - not to mention amazing people, culture, and benefits. New rules, new roles. This position is for team players who embrace flexibility, job diversity, innovation, and technology, and want to work from home. This is not a 9-to-5 job. Emergencies don't follow timetables, which is why we provide these essential services
24 hours a day, 7 days a week
.
specifically, you will
Be available:
Saturday, Sunday, Monday, Tuesday (8am - 6pm EST)
Provide real-time help and support to travelers
Identify problems and deliver solutions - before, during, and after travel
Act as the front-line first responder for customer emergencies
Participate in shaping and refining our assistance protocols
Manage emergency travel and medical assistance cases, including:
+ medical contacts and referrals
+ evacuation and transportation services
+ following established protocols every step of the way Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers, based on policy coverage and patient needs
Clearly document actions, strategies, and next steps so that team members can seamlessly continue cases
Help enhance and expand our provider database
Contribute to process improvements, client onboarding, and service setup
what you bring
Proven working experience in a
travel or medical assistance coordinator role
Background in
travel or insurance
, with a strong understanding of industry terms and practices
A genuine love of
helping people
your focus on impact
You aim to surpass continually evolving and meaningful goals
You set intentional goals geared toward moving the needle for the business and our customers
You build relationships that fuel our mission of creating a humanity-focused travel insurance company to bring people and the world together
you'll join a team that
Operates at the intersection of
insurance, travel, and technology
, helping reshape an entire industry
Values
flexibility.
We're a remote-first company that trusts you to work where you work best
Encourages
growth and innovation
, giving you room to stretch your skills and build new ones
Cares deeply about
people-first culture
- supporting not just travelers, but also our team with collaboration, respect, and trust
Offers
meaningful impact
- your work directly helps travelers in critical moments, from unexpected illnesses abroad to emergency evacuations
* Provides competitive
benefits
that support your wellbeing and work-life balance
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Job Detail
Job Id
JD2650853
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Toronto, ON, CA, Canada
Education
Not mentioned
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.