Job Description

About Visage Skin Clinique

Visage Skin Clinique is a premier medical spa dedicated to providing exceptional aesthetic and wellness services to help our clients look and feel their absolute best. We pride ourselves on delivering personalized, results-driven treatments in a welcoming, professional environment.

Position Summary

We are seeking a dynamic and detail-oriented Medical Spa Coordinator to join our team. This role combines exceptional customer service with proactive patient outreach, education, and social media contributions. The ideal candidate will serve as the first point of contact for our clients while also managing patient communications, scheduling, and educational outreach programs.

Key Responsibilities - Front Desk Administration

Greet and welcome patients with warmth and professionalism Answer multi-line phone system and respond to inquiries about services, pricing, and scheduling Provide detailed information about all treatments, products, and service packages Schedule appointments efficiently using practice management software Process payments, handle insurance verification, and manage patient accounts Maintain organized patient files and ensure HIPAA compliance Coordinate with treatment providers to optimize daily schedules Monitor retail product inventory, process sales transactions, and make product recommendations Report low stock levels to management promptly Maintain clean, organized reception area and ensure positive first impressions Educate patients on pre and post-treatment care for all services offered

Patient Coordination & Outreach

Conduct appointment confirmation calls and follow-up communications Send educational materials and treatment information ("infolets") to patients Coordinate pre- and post-treatment care instructions Handle patient communication through email, text, and phone Assist with treatment planning and package recommendations Handle patient concerns and coordinate with clinical staff for resolution Maintain patient database and update contact information

Social Media & Digital Marketing

Assist in creating and posting engaging content across social media platforms (Instagram & Facebook) Capture high-quality before/after photos and treatment videos (with proper consent) Engage with followers and comments Respond to social media inquiries about services, pricing, and treatment options Answer direct messages and comments in a timely, professional manner Stay current with social media trends and aesthetic industry content Collaborate on promotional campaigns and special offers Monitor online reviews and coordinate responses Educate potential clients through social media about treatment benefits and processes

Administrative Support

Process new patient paperwork and conduct intake procedures Maintain treatment room supplies and coordinate with clinical staff Report supply shortages to management Support special events and promotional activities

Required Qualifications

High school diploma or equivalent 1-2 years of customer service experience, preferably in healthcare or beauty industry Excellent verbal and written communication skills Proficiency with computer systems, including scheduling software and Microsoft Office Social media proficiency and comfort with content creation Must be comfortable being on camera and creating video content Ability to learn and retain detailed knowledge of all clinic services and products Strong product knowledge and ability to explain treatment benefits and contraindications Strong organizational skills and attention to detail Ability to multitask in a fast-paced environment Professional appearance and demeanor Reliability and punctuality

Preferred Qualifications

Experience in medical spa or aesthetic medicine environment Comprehensive knowledge of aesthetic treatments (Botox, fillers, laser treatments, facials, etc.) Experience with patient management systems (EMR/EHR) Experience with Instagram, Facebook, and other social platforms Knowledge of aesthetic trends and beauty industry social media

Skills & Attributes

Customer Service Excellence:

Genuine passion for helping others and creating positive experiences

Communication:

Clear, compassionate, and professional communication style

Tech-Savvy:

Quick learner with technology and practice management systems

Product Expertise:

Ability to quickly learn and confidently discuss all services and products

Sales Aptitude:

Comfortable discussing treatment options and pricing

Discretion:

Maintains strict confidentiality and demonstrates emotional intelligence

Teamwork:

Collaborative approach with clinical staff and management

Problem-Solving:

Proactive approach to addressing patient needs and concerns

Creativity:

Ability to create engaging, on-brand content that showcases treatments and results

Educational Mindset:

Enjoys teaching and informing patients about treatments and skincare

How to Apply

Please submit your resume and a cover letter explaining why you're passionate about the aesthetic industry and how your skills align with our mission. Include any relevant experience in customer service, healthcare, or beauty industries.

Contact Information:

Email: kristin@visageskinclinique.com
We are an equal opportunity employer committed to creating an inclusive environment for all employees.

Join our team and help clients discover their most confident, beautiful selves while building a rewarding career in the growing aesthetic medicine industry.

Job Types: Full-time, Part-time

Pay: $18.50-$20.50 per hour

Expected hours: 20 - 38 per week

Benefits:

Company events Flexible schedule On-site parking Store discount
Experience:

Front desk: 1 year (required)
Work Location: In person