Job Description

One of our major Telecommunication clients is looking for a Bilingual Medical Administrative Assistant
Length: 6 months contract with the possibility of extension
Location: Canada (Remote - EST)
Hours of Work Per Day: 7.5
Shifts: 2 pm to 12 am EST - weekdays, and 2 pm to 12 am EST - weekends. First 2 weeks of training 9 am to 5 pm ESTBUSINESS UNIT BACKGROUND:
Health Virtual Care (THVC), Canada\'s leading Virtual Care platform, is reinventing healthcare across the country. At THVC, we believe in providing comprehensive, accessible, and patient-centered primary healthcare, delivered virtually and on-demand. THVC is a virtual care platform that provides an instant connection to healthcare professionals.Our virtual care practice is much more than a walk-in clinic. We understand that patients benefit from comprehensive, personal touch-based care that includes assessment, diagnosis, treatment, and ongoing support. We also believe that proactive follow-up leads to better therapeutic outcomes through enhanced patient cooperation and deeper therapeutic relationships.Accessibility: Patients can start a consultation with THVC on-demand, 24/7/365. They are promptly put in touch with a member of the medical team who can carry out a short symptom assessment and support. Patients are then referred to a nurse practitioner or physician (Qu\xc3\xa9bec only) for further consultation. THVC prioritizes providing real-time access when and where patients need it.Patient-centered care: Patients have access to their consultation history and clinical notes. True transparency between providers and patients allows for open communication and better adherence to agreed-upon care plans. THVC medical team members work with patients to establish care plans that are relevant to them, based in their own community and focused on their unique situation and priorities.Be a part of the Health Virtual Care (THVC) Team and work alongside leaders in technology, registered nurses, nurse practitioners, physicians, medical experts, and a fun, hard-working group of HealthTech enthusiasts who are responsible for the roll out and operations behind THVCROLE RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system
• Greet patients via text and/or video, collect information such as medical concerns, and ensure patient profiles are up to date
• Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care
• Provide administrative support to clinicians by completing administrative tasks
• Book appointments and facilitate communication of messages between clinicians and patients
• Coordinate with our clinic and other operations team members to ensure complete patient care
• Direct and/or re-direct patient referrals and requisitions via fax
• Proactively follow up on lab results, diagnostic tests, and referral statuses
• Support patient inquiries on our support desk platform
• Organize, manage and file incoming patient faxes
• Other duties, as required

MUST HAVE SKILLS:

• Minimum of two (2) years of work experience in a medical clinic and customer service environment
• Bilingualism (French, English)
• Knowledge of medical terminology, experience handling confidential medical records or physical charts
• Have a commitment to provide comprehensive patient-centered care that focuses on exceptional customer experience and the best possible outcomes
• Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients

NICE TO HAVE SKILLS:

• Intermediate computer skills and knowledge of Windows and G Suite environment
• Ability to provide low-level technical support, such as assisting patents with downloading the app and finding a particular tab and assisting clinicians with technical issues during consultations
• Private clinic, Dental clinic, or primary care experience is an asset
• Experience working with a CRM (customer relation management tool) and EMR software (electronic medical records)

SOFT SKILLS:

• Superior time management skills and ability to work in a fast paced environment
• Quick learner, ability to organize, adapt, prioritize and multitask
• Confidentiality and high level of empathy is critical
• Proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor

INTERVIEW PROCESS:

• 1 rounds (30 mins)

Additional Details:
- Independent service provider contract
- Must be in Canada to work, access to THVC clinical platforms outside of the country is not permittedURGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is San.If you do not think you are a match for this opportunity, but know someone who is..., feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!Please note: Adherence to our end client\'s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com est un fournisseur de services de dotation et de recrutement aupr\xc3\xa8s des entreprises Fortune 500 et des entreprises \xc3\xa0 croissance \xc3\xa9mergente en Am\xc3\xa9rique du Nord. Nos consultants et charg\xc3\xa9s de comptes travaillent en interne...

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