Job Description

Company Description

Norwood Waterworks is one of the most respected waterworks distributors in Alberta. With offices in Edmonton and Calgary, Norwood Waterworks is well positioned to serve clients in Alberta.


At Norwood Waterworks, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through taking pride in their work and striving for innovation to providing excellence in customer service.


We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?


Service excellence is the foundation of everything we do. We say things we really mean, we trust others and we know the people we work with are committed to everyone's success. We apply our rules equally to everyone and show our co-workers by our words and actions that we genuinely care about them. Our leaders never ask us to do anything they wouldn't do themselves; there is no limit to what we can do together. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time





As a Material Handler, you will be responsible for picking, packaging, and shipping customer orders as well as counting, verifying, receiving, and putting away incoming vendor material and customer returns. A high attention to detail, pride in your work, and ownership mindset will ensure exceptional levels of customer service and satisfaction.

Additional duties will include:

• Follow all Health and Safety rules and legislation while performing job functions
• Load and unload trucks, operate forklift and other material handling equipment
• Receiving duties include:
+ Upon unloading vendor shipments or customer returns, obtain the packing slip and verify material received. Note any discrepancies or damaged material
+ Print and verify the computer receiving documents and enter material received into the computer system
+ Identify special order material and damaged material and store in proper location
+ Note all shipping discrepancies on freight carrier's Bill of Lading, initiate freight claims and forward paperwork to appropriate teammate
• Picking, packaging, and shipping duties include:
+ Pick material for customer orders, counting and comparing items to the shipping documentation
+ Assemble material and pack appropriately for pick up or shipment to customer
+ Complete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentation
• Inform the Warehouse Manager of any inventory discrepancies and damaged/defective material that would impact customer service levels
• Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris
• Inform Warehouse Manager and/or Profit Centre Manager of any safety issues within the warehouse
• Assist teammates in servicing customers at the counter
• Perform other tasks as requested by the Warehouse Manager



Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• Possess a high level of attention to detail and accurately process orders
• Ability to learn to safely operate a forklift and any other material handling equipment
• Outstanding customer service and verbal communication skills
• Able to develop comprehensive product knowledge
• Able to learn and operate the applicable software system used to process orders
• A minimum of 1 year of warehouse experience
• Intermediate math skills
• Preferred Skills:
• Previous experience with or knowledge of Waterworks and building products sold at the Profit Centre
• Experience using M3, Vizzn, Word, Excel, and Outlook



Additional Information

Salary Range: $18/hr to $25/hr

•EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.•