Job Description

Responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards. Provides customer/marketing services to all guests projecting a professional company image. After the guests check in you will conduct in room calls to owners, renters and exchanges to book them on a presentation if they were not captured at face to face at check in. Assists in the implementation and tracking of current bookable arrivals staying on property. Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Completes required paperwork accurately and completely for each tour and only booking tours into appropriate tour times available. Confirms appointments with guests to ensure tour reservations and maximize show rate. Distributes only HGV authorized information, collateral and materials. Maintains location operating standards. Reviews production reports and notifies manager of any challenges. Follows gifting procedures to ensure costs are met monthly. Contacts appropriate management with any guest issues. Invites and books non owners to come back and stay on a promotional package. Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned.