Job Description

Location:

Remote (based in Vancouver, BC)

Reports To:

Director, Strategic Research & Insights

Status:

Temporary, One Term (3-4 months)

Compensation:

$27.50 per hour (LGM pays fair/living wage



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Job Summary

The

Market Research Term position

will support the

Director, Strategic Research & Insights (Consumer Experience)

in gathering, analyzing, and communicating research findings that help drive business decisions and customer experience improvements.



This role offers hands-on experience in

market and voice-of-customer (VoC) research

across dealer, consumer, and OEM audiences within the

automotive Finance & Insurance (F&I)

industry.



Working closely with internal stakeholders and external partners, this position will assist with

survey design, data analysis, dashboard reporting

, and

research communications

that support revenue-generating initiatives and customer experience strategy.



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About LGM Financial Services

LGM Financial Services

is on a mission to change the way Canadians experience warranty protection. We partner with major global automotive brands to distribute

branded, high-quality financial and insurance products

across the country.



Our goal is to deliver

superior protection and an exceptional consumer experience

at every stage of the purchase journey. As a

values-based, social purpose organization

, LGM combines decades of expertise in the automotive and financial services industries with a commitment to delivering exceptional customer experiences and driving positive impact across our ecosystem.



Joining LGM means becoming part of a team that's

shaping the future of automotive protection through insight, innovation, and purpose-driven work.

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What You'll Gain

Practical experience in

market and customer experience research

within the automotive F&I industry Exposure to

real-world business problems, decision-making, and stakeholder collaboration

Opportunities to build

data analysis, storytelling, and presentation skills

Mentorship and learning in a

purpose-driven, growth-oriented organization

###

Key Responsibilities

Support the

design, programming, and testing

of customer and dealer surveys in Qualtrics Collect, clean, and analyze

quantitative and qualitative data

from multiple research programs Prepare recurring

reports and dashboards

summarizing key insights and trends Contribute to

executive summaries and presentations

for internal and OEM audiences Monitor

competitive intelligence, industry trends, and customer experience metrics

Help coordinate timelines and deliverables across ongoing

VoC and satisfaction studies

Maintain research documentation and ensure

data accuracy and consistency

Collaborate with

Marketing, Product, and customer-facing teams

to share findings that inform business strategy
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Core Competencies

Analytical Thinking

- Comfortable working with data and identifying key insights

Attention to Detail

- Ensures accuracy in data entry, analysis, and reporting

Communication

- Translates data findings into clear, concise, and compelling messages

Collaboration

- Works effectively with cross-functional teams and external partners

Curiosity

- Naturally inquisitive and eager to learn about customer and market dynamics

Accountability

- Takes ownership of tasks and follows through on commitments
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Required Skills

Proficient in

Microsoft Excel and PowerPoint

; experience with

Qualtrics

or similar survey tools is an asset Comfortable

analyzing data and interpreting results

Strong

written and verbal communication skills

Organized, detail-oriented,

and able to manage multiple priorities Familiarity with

data visualization tools

(e.g., Power BI) is an asset
###

Education

Currently enrolled in the final year of a

Marketing, Business Analytics, Data Science, Psychology, Economics

, or related program at a recognized Canadian post-secondary institution * Eligible for a

term or contract placement (Jan-Apr/May 2026)