Job Description

Company description

With over 150 vendors, we are one of the largest markets in British Columbia. All our products are locally grown and produced. We offer plenty of fresh foods and artisan wares.

Job description

The Duncan Farmer Market Manager is responsible for ensuring the smooth and safe operation of the Saturday Market, supervising casual Market staff and for various administrative and financial tasks.

Reports to

: Executive Director and DFM Board

Spring/Summer 7:00am-3:00pm; Fall/Winter 8:00am-3:00pm. (Hours vary due to the seasonal nature of the Market.). Friday evenings for market signage.

Additional Hours:

Additional weekly hours may be worked on-site and from a home office. Total weekly hours: up to 15 hours

Rate of Pay:

Commensurate with experience

Conduct business politely and professionally with vendors, the public, staff, and board

members.

Duties and responsibilities include, but may not be limited to:

Enforcement of market rules and regulations

Vendors re required to adhere to DFM rules and regulations. The Market Manager is responsible for ensuring vendors are complying with market regulations and for resolving issues with non-compliance quickly and effectively as they arise. Specifically:

a. Traffic Control & Safety:

During set up and take down the Market Manager's primary responsibility is to oversee the move in / move out process and ensure safe operations including

Monitor vendor and pedestrian traffic during market setup and teardown, to maintain safe, open aisles for customers and emergency services. Ensure vendor vehicles follow designated load-in/load-out procedures and time limits. Step in to address blocked access points or other safety issues as they arise and ensure they are resolved safely Ensure new vendors know where they are supposed to go and set up correctly Respond to issues raised by vendors and / or customers and determine appropriate response

b. Market stalls

The MM is responsible for ensuring vendors proper stall setups (e.g., use of tent weights, clear signage, and adherence to health regulations). Issues that directly impact safety (traffic, weights, obstructions) or (food) health risk must be resolved immediately. All issue must be subject to follow up with escalating responses for continued non-compliance up to and including a vendor not being allowed to attend market until the issues is resolved.

Check in on new vendors early in set up to make sure they are locating their stall properly.

Site Management

The Market manager is responsible a variety of site management tasks, including:

Oversee market staff in market set up/tear down Site maintenance, if required (ie snow removal, incidents on site) Management of musicians on site Deal politely and firmly with vendors or customer issues that may arise during the course of the market Manage market information tent to provide a variety of services Customer service to market visitors and customers Collection and reconciliation of vendor fees and depositing money to the bank Market promotions including redemption of Market Bucks, and assisting in other promotional activities on-site on Saturdays and Special Market Days Selling and redemption of Gift Certificates On-site coordination of BCAFM Nutrition Coupon Program

Off site management

The Market Manager prepares weekly stall allocations utilizing computer software (currently Marketwurks) and reflecting changes in attendance for the come week. They create and email out Mailchimp newsletters every Thursday in preparation for the market.

The market manager responds to the market phone calls and emails in a timely manner.

Staff Management and Supervision

The Market Manager is responsible for supervising casual market staff, including Supervise staff to ensure that operations are conducted professionally

Ensuring staff are familiar with market rules and regulations and clean on expectation on their role in enforcing regulations Train and support staff (eg with checklists and protocols) to conduct their duties including;All aspects of market set up and take down, manage vendor interactions effectively, provide customer service, to market visitors, deal with coupons and gift certificates Ensure staff time is well utilised throughout the day Providing performance feedback to ED for staff annual review Report vendor issues requiring a letter or fine in follow to the Executive Director or action Report to the board on safety and operations matters requiring Board attention (as needed)

The successful candidate will meet the follow criteria:

Ability to deal effectively with conflict situations, difficult behaviour and remain calm, fair, and assertive under pressure. Ability to rapidly assess and respond to the needs of a situation, exercise good judgement in dealing with vendor issues and build relationships of respect and trust with vendors Previous management and supervisory experience, comfortable giving clear directions to staff Familiarity with food safety requirements for temporary markets Proficiency with accounting software (Quickbooks), Excel, Google business suite Physically able to lift/move up to 50 lbs and perform outdoor work in all weather conditions and stand for long periods. Available Saturdays Clear Criminal Record Check First Aid Certification Familiarity with an accounting software is an asset
Applications will be accepted until September 3rd. Please upload your resume. PLEASE NO PHONE CALLS.

The Duncan Farmers' Market is committed to equity, accessibility, diversity and inclusion as an employer. Should you require any accessibility accommodation in your application for this position, please contact Janice Roberts, Executive Director at info@duncanfarmersmarket.ca.

Job Type: Part-time

Pay: From $23.00 per hour

Work Location: In person

Application deadline: 2025-07-04
Expected start date: 2025-09-03