Job Description

Job Type: Full Time
Function: Training/Development
Address: Ottawa or Quebec
Working Model: Remote
At Sephora Canada, we\xe2\x80\x99re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
ABOUT THE ROLE: Under the direction of the Regional Education Manager, the Market Education Manager is responsible for the successful execution of the education strategy for the assigned market. This is accomplished through the delivery of curriculum and mentoring in-store, in classroom and virtual learning experiences. This role will provide the highest level of service and selling training, mentoring, support and expertise to Beauty Advisors and leadership to successfully achieve Sephora\xe2\x80\x99s strategic and sales goals.
WHAT YOU\'LL DO

• Collaborate with Regional Education Manager and district Manager to implement training and mentoring focuses within identified stores
• Follow all defined processes for feedback to regional education manager and district manager based on store visit or training session
• Facilitates learning programs (services, selling, category and product, leadership) via virtual platforms.
• 50% facilitation, 50% in store visit support
• Ensure that Beauty Advisorss are aware of and participating in training programs to address store and operational needs.
• Assess, train, guide and support the store leadership teams in the execution of in-store education curriculum and personal development plans for Beauty Advisors to achieve business results
• Observe and mentor the store leadership team with their delivery of training to ensure quality and consistency across all stores
• Observe and support follow-up assessments to support Beauty Advisors through their personal development plans
• Act as a subject matter specialist in the creation of training materials and initiatives

WHAT YOU\xe2\x80\x99LL BRING

• Fully bilingual (written and verbal) in French and English
• Located in the Quebec or Ottawa area with a reliable vehicle to support store visits
• Consistent track record to conduct successful trainings using outstanding and innovative presentation skills and tools both instructors led and virtual classrooms
• Experience with, and full understanding of, the Sephora concept of retailing and client service
• Basic digital literacy (Word, Excel, Outlook) preferred
• University degree or equivalent experience
• Elevated Leadership skills required.
• Demonstrate and model outstanding client service standards
• Knowledge of products in all worlds; Makeup, Skincare, Haircare, and Fragrance
• Ability to travel across Canada (30-40%of time)
• Reliable Vehicle for store visits

WHY YOU\'LL LOVE WORKING HERE

• You\xe2\x80\x99ll be part of a unique culture and family of passionate and inspiring individuals.
• You\xe2\x80\x99ll work alongside the best talent in the industry \xe2\x80\x93 people you\xe2\x80\x99ll be proud to work with.
• You\xe2\x80\x99ll have access to the global community of luxury group LVMH (Louis Vuitton Mo\xc3\xabt Hennessy) for endless career opportunities.
• You\'ll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, functional Friday hours and flexibility to support work-life balance.
• And of course, there\xe2\x80\x99s our incredible swag \xe2\x80\x93 free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
This position requires that the employee be fully vaccinated against COVID-19 prior to commencing employment and that they agree to obtain any future required boosters or vaccinations as recommended by the government of Canada or the health authorities of the province in which you would be working and in accordance with Sephora Vaccination Policy. If you are not able to obtain a COVID-19 vaccine for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Sephora.