Job Description

Market Cashier/Server - Silvertip

Are you passionate about providing exceptional customer service in a dynamic environment? Join our team as a

Market Cashier/Server at

Silvertip Resort, where you will engage with guests, process transactions, and enhance the overall experience for both on-course players and market customers.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.


The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.


Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

As a

Market Cashier/Server

, you will be a key member of our Food & Beverage team, ensuring a welcoming and efficient experience for guests. This role involves processing transactions, taking food and beverage orders, and maintaining a clean and organized work environment. You will also support operations at

Bunkers

, our on-course shop, ensuring golfers have access to snacks and refreshments while enjoying their game.

Why Silvertip Resort

Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort. Staff Accommodation on site. $23 per day. Our people experience working at a world-class Golf resort. We offer a diverse and engaging work environment in a unique location. Close to many outdoor adventures - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

Greet and assist customers warmly, creating a welcoming environment that encourages repeat visits. Process customer orders and payments accurately using the Point-of-Sale (POS) system. Serve food and beverages promptly and courteously, adhering to service standards. Adhere to ProServe standards and all local alcohol service regulations, verifying identification and ensuring responsible service. Provide attentive service at Bunkers, ensuring golfers have access to refreshments. Maintain cleanliness and organization in both the market and Bunkers, following health and safety regulations. Conduct inventory counts and assist with restocking shelves and rotating products. Routinely check product use-by dates, removing expired items and reporting discrepancies. Address guest inquiries and concerns professionally, escalating issues when necessary. Collaborate with kitchen staff and fellow team members to ensure smooth operations. Inform guests about daily specials and promotions, encouraging sales. Follow shift instructions, including cleaning, table setting, and collecting materials from other departments. Assist in other areas of the Resort as needed. Reconcile transaction lists from credit card machines with POS records. Prepare deposit envelopes, record deposit amounts, and complete safe depository procedures. Document and report incidents or accidents that occur during service.

Requirements

Eligible to work in Canada. ProServe certification required (or willingness to obtain). Ability to lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly. Previous experience in customer service, retail, or food & beverage preferred. Strong customer service, teamwork, and communication skills. Ability to work in a fast-paced, team-oriented environment. Comfortable working in a variety of indoor and outdoor conditions.
Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.