Job Description

Position Overview

The Training & Development Manager will be instrumental in building a learning culture that supports MINISO Canada's growth and employee development goals. This role requires a strategic thinker who can design, implement, and manage effective training programs aligned with our retail business objectives.

Key Responsibilities

Learning Strategy & Program Design:

Develop and execute a comprehensive training strategy for retail employees, managers, and corporate staff. Design engaging onboarding programs, product knowledge training, customer service excellence modules, and soft-skills development courses.

Program Delivery & Facilitation:

Deliver training sessions in-person and via digital platforms, ensuring consistency across all MINISO Canada locations. Collaborate with store managers to identify skill gaps and create targeted training plans.

Leadership Development & Talent Growth:

Create and roll out leadership development initiatives to prepare high-potential employees for future management roles. Support succession planning by working with HR to assess training needs and track progress.

Learning Resources & Tools:

Curate and develop training materials, including e-learning modules, videos, guides, and workshops. Evaluate and implement a Learning Management System (LMS) to streamline training tracking and reporting.

Compliance & Canadian Market Alignment:

Ensure all training content meets Canadian employment standards and retail industry regulations. Stay updated on local training trends and incorporate best practices into MINISO's learning framework.

Qualifications & Experience

Bachelor's degree in Human Resources, Education, Business, or a related field. 8+ years of experience in training and development, preferably within the Canadian retail or consumer goods sector. Proven track record in designing and delivering successful training programs, including e-learning and blended learning formats. Experience with LMS implementation and digital learning tools is highly desirable. Strong understanding of Canadian labor laws, retail operational standards, and multicultural workforce dynamics. Excellent communication and facilitation skills, with fluency in English; French language skills are a plus. Strategic, proactive, and able to work independently in a fast-growing environment.
Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Employee assistance program On-site parking
Application question(s):

how many years of Retail industry experiences do you have?
Experience:

Training & development: 8 years (required)
Work Location: In person