Job Description

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it\'s not just something we provide our customers. It\'s something that inspires our company. People don\'t come here to join a culture that\'s built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We\'re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we\'re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Ping Identity is looking for a Technical Writing Manager to join our Knowledge Management team in Vancouver, British Columbia, Canada. Your primary responsibility is effectively managing a dynamic group of technical writers and the products they support. You will report to the Senior Director of Knowledge Management. You have a background in technical writing and exposure to the software industry. As Technical Writing Manager, you will bring your leadership skills to a role that requires excellent planning and coordination. You will meet regularly with your direct reports and maintain strong working relationships with Product Managers. In addition to your participation in the product content development cycle, you will be an important part of the Knowledge Management decision-making process. You will draw from your experience to ensure Knowledge Management and company goals are achieved. With the rest of the Knowledge Management team, you will help drive, define, refine, and maintain our content guidelines and best practices. You will:

• Collaborate with project stakeholders to assess documentation resource requirements.
• Collaborate with other KM leaders to drive innovation in the documentation while ensuring consistency among processes and expectations.
• Manage a team of direct reports, including coordination of day-to-day activities.
• Observe and provide ongoing feedback to employees.
• Support Senior Director of Knowledge Management as required.
• Plan and manage schedules.
• Ensure employee adherence to Ping policies.
• Participate in the hiring process for new Knowledge Management employees.
• Ensure successful onboarding of new technical writers.
• Assist with the publishing of technical content.

You have:

• 3-5 years of proven leadership experience
• 7-10 years of technical writing experience
• Exposure to the software industry
• Excellent planning, coordination, and time management skills

You have an advantage if:

• Experience collaborating with other stakeholders to manage projects and design technical communication deliverables
• Experience contributing to the development and maintenance of team practices
• Experience in a company that delivers software solutions
• Experience with Oxygen XML
• Experience with content management
• Some project management experience
• Experience with JIRA

Our Benefits:

• Open PTO
• Commuter Offset
• Healthcare
• Free Snacks and Drinks
• Fitness Reimbursement

Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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