Job Description

What is the opportunity?

Our RBC Cards and Loyalty Operations & Supplier Management team is hiring for a Manager Statement Operations. In your role, you will consult, manage and coordinate the implementation of statement marketing and strategic initiatives within Canadian Banking all lines of business as well as provide backup support to the Symcor relationship manager. Your objectives will be to provide superior process and operational service to enhance the long-term value and effectiveness of Personal & Commercial Banking (P&CB) and provide efficient, best-in-class solutions designed to help business partners achieve both their regulatory and marketing goals.

Please note that this is an in-office role with a minimum of 4 days in office per week located at Waterpark Place.

What will you do?

Enable P&CB's statement marketing requirements (messages & inserts) including but not limited to compliance and regulatory items Provide subject-matter expertise to our business sponsors Manage changes related to projects, initiatives, remediations and transformation Responsible for Statement Marketing BAU activities; managing workflow; identifying and implementing ongoing efficiencies Recommend and implement best-in-practice QA processes - for both change management and production processes First point of contact for compliance messaging against all client remediation management initiatives Utilize the Interactive system for all messaging & inserts

What will you need to succeed?

Must-have

General knowledge of Canadian Banking regulations in the area of client reporting (credit card clients) Ability to take initiative and add value to the team Proven ability to partner with the business on project deliverables Understanding of the Card statement business and how it fits into core business context Ability to liaise with external 3rd party suppliers and manage their performance effectively Exhibit sound judgment, problem-solving and decision-making capabilities Advanced proficiency in using MS Excel, Word, PowerPoint, and Office

Nice to have

Understanding of Card products Knowledge of Agile methodology

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact Opportunity to be a valuable member of a great and supportive team

Job Skills

Communication, Decision Making, Detail-Oriented, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-09-15

Application Deadline:

2025-10-06

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.