Job Description

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.



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PagerDuty is seeking an experienced Manager for our Sales Development Representative (SDR) Team to lead our inbound lead qualification and management. This role will be instrumental in building, developing, and managing a high-performing team of SDRs while ensuring efficient lead qualification and conversion processes.The SDR Team Manager will oversee all aspects of inbound lead management, including developing and implementing strategies to qualify, nurture, and convert leads into both opportunities and closed won opportunities. They will build and manage a team of SDRs, establish performance metrics, and ensure alignment with overall sales objectives.


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Primary duties include:

Establishing and maintaining lead qualification processes Implementing best practices for lead management Providing regular performance feedback to the team Creating comprehensive reports on team performance, pipeline health, and conversion metrics. Hiring, onboarding, and training new SDR team members Forecasting, pipeline management, and regular reporting to senior leadership Collaborating with sales and marketing teams to optimize lead flow and conversion rates. In particular, this individual will partner closely with the Events and Digital teams to successfully implement Field events and targeted ad and nurture campaigns. Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging for outbound communications to your team's assigned accounts. Collaborate with Marketing Operations, Sales Operations and Sales leadership to improve opportunity management and qualification processes for target accounts with the goal of increased revenue from engagement
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About You

2+ years of experience in sales management or sales development management, with an evident record of over achievement on quota expectations Track record of sales success in a similar enterprise software application environment Confirmed experience successfully hiring, training and coaching people to achieve performance goals Successful track record in a high volume transaction sales environment Exceptional communication, social and time management skills Excellent presentation and listening skills Ability to work cross functionally with Marketing, Sales Operations, Sales Leadership and Marketing Operations Proficiency with business development technologies like Salesforce.com, Outreach, Sales Navigator, Gong, io and Zoominfo Bachelor's degree required

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.



This role is expected to come into our Toronto office 2 day per week, so you can thrive in your new role and fully embrace being a Dutonian!



The base salary range for this position is 88,000 - 121,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.



Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.



Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.


Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users. Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our

benefits site

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Your package may include:

Competitive salary Comprehensive benefits package from day one Flexible work arrangements Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge Paid volunteer time off - 20 hours per year Company-wide hack weeks Mental wellness programs

Eligibility may vary by role, region, and tenure*

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.



Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.



PagerDuty is Great Place to Work-certified(TM), a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.



Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.



PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.



PagerDuty uses the E-Verify employment verification program.