Job Description

Work Term: Permanent Work Language: English Hours: 35 to 40 hours per week Education: No degree, certificate or diploma Experience: 3 years to less than 5 years

Work setting

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Retail service establishment Rural area Remote location Family clothing store Animal shelter Retail business Retail banking Management

Tasks

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Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales Determine merchandise and services to be sold Implement price and credits policies Locate, select and procure merchandise for resale Plan budgets and monitor revenues and expenses Determine staffing requirements Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers Oversee payroll administration Conduct performance reviews Supervise office and volunteer staff Sell souvenirs Respond to complaints of guests Provide staff training Prepare payroll Order supplies and maintain inventory Obtain and process information required to provide customer service Monitor and inspect work Manage difficult situations with customers Deal with public Coaching Carry out administrative and clerical activities (record keeping, scheduling etc.) Establish organizational policies and procedures in relation to sales Plan and manage the facility's operations budget Manage cash

Supervision

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More than 20 people Contractors Customer service clerk

Computer and technology knowledge

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Point of sale system Electronic scheduler Word processing software Inventory control software

Area of work experience

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Restaurant Tourism Food services

Area of specialization

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Retail store

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Tight deadlines Handling heavy loads Attention to detail Combination of sitting, standing, walking Standing for extended periods

Personal suitability

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Adaptability Analytical Collaborative Creativity Efficiency Energetic Goal-oriented Hardworking Integrity Outgoing Positive attitude Proactive Quick learner Time management Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Interpersonal awareness Judgement Organized Team player Maturity Patience Resourcefulness Ability to multitask

Screening questions

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Are you currently legally able to work in Canada? Are you willing to relocate for this position? Do you have previous experience in this field of employment?

Green job

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Involves duties and responsibilities that lead to positive environmental outcomes

Health benefits

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Health care plan

Other benefits

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Free parking available On-site housing options Team building opportunities Parking available Variable or compressed work week

Support for persons with disabilities

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Provides physical accessibility accommodations (for example: ramps, elevators, etc.) Provides awareness training to employees to create a welcoming work environment for persons with disabilities Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

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Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

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Participates in a government or community program or initiative that supports youth employment Offers mentorship, coaching and/or networking opportunities for youth

Support for Indigenous people

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Participates in a government or community program or initiative that supports Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

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Applies hiring policies that discourage age discrimination * Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)