Job Description

POSITION OVERVIEW
Accountable for the promotion, sale, delivery and repair of all SaskTel products and services to all customers, focusing on all the large/med/ small Business and Consumer markets. Accountable for Store inventory, profitability, unit and revenue targets. Responsible for maximizing sales opportunities, market share, customer satisfaction, controlling costs and providing distinctive, exceptional Service Excellence on a continual basis. Responsible for establishing and developing customer relationships in a highly competitive environment. Responsible to maintain long term, stable, profitable, and mutually beneficial partnerships with internal departments and external customers. LEADERSHIP ACCOUNTABILITIES
People

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  Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
• Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
• Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
• Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).

Financial

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  Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.

Innovation

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  Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.
• Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
• Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.

SPECIFIC ACCOUNTABILITIES

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  Accountable for maximizing the sales promotion and profits of the Retail Store through cost efficient operation and human resource management.
• Accountable for effectively handling all customer concerns and inquiries regarding all SaskTel departments and services.
• Accountable for the high volume, safe collection, transfer and deposit of corporate monies handled through the customer services operations by adherence to SaskTel security procedures.
• Ensure the operational needs of the full service Retail Store are met by selecting, developing, motivating, mentoring and coaching a highly effective sales team.
• Provide customers with Service Excellence by ensuring Sales Representatives have the appropriate tools and training to exceed customer expectations.
• Partner with SaskTel Marketing, Business Sales, External Channel Management, Customer Relationship Centre, and other groups to increase profitability and effectiveness of SaskTel in the face to face retail selling and services of its products and services.
• Ensures that leadership, teamwork and full cooperation is given to all SaskTel departments in striving to give the best products and service to our customers in the competitive communication environment.
• Partner with Marketing, Business Sales, External Channel Management and Community Relations to coordinate and manage provincial tradeshows and on customer site special events.
• Responsible for the management of rental and retail inventories through SaskTel's SAP system and Retail Point of Sale systems.
• Responsible for the management of rental and retail inventories through SaskTel's SAP system and Retail Point of Sale systems.
• Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
• Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.

QUALIFICATIONS

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  Must hold a Bachelor degree in Business, Marketing, Administration, Commerce or equivalent or have a minimum of 5 to 7 years of sales, retail, marketing, or customer service in a related competitive business environment.
• Possess thorough knowledge of and have considerable experience in sales, marketing, project management and relationship management.
• Demonstrate strong interpersonal skills, positive attitude and professional appearance.
• Demonstrated ability to apply techniques needed to persuasively promote sales of policies, programs, and products and services.
• Must demonstrate and promote a high level of confidentiality.
• Must practice and display a high level of commitment to the support and development of employees.
• Must be willing to travel provincially on short notice and work seven days a week in a face to face customer demanding work environment.
• Must have the ability to make decisions and to demonstrate initiative required.
• Demonstrate the ability to direct and develop staff, plan, coordinate and control the resources needed for an effective operation.
• Possess personal computer skills.

ABOUT SASKTEL SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections including 639,000 wireless accesses, 289,000 wireline network accesses, 289,000 internet accesses, 114,000 maxTV subscribers, and 81,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,400 full-time equivalent employees (FTEs). Visit SaskTel at www.sasktel.com. Thank you for your interest in SaskTel - we look forward to reviewing your applications!