Job Description

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we\xe2\x80\x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we\xe2\x80\x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it\xe2\x80\x99s a great place to work. We\xe2\x80\x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?



1685 Tech Ave, Mississauga, Ontario, L4W 0A7

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

C\xe2\x80\x99est toute une d\xc3\xa9cision que de se joindre \xc3\xa0 une entreprise. Nous offrons des perspectives d\xe2\x80\x99emploi \xc3\xa0 des personnes qui, comme vous, sont travaillantes, dynamiques et fiables.

Program Manager

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada \xe2\x80\x93 making your career opportunities within our larger organization - endless!

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Program Manager.

You will oversee the planning, implementation, execution and tracking of program deliverables and projects and ensure the program team successfully delivers the desired result on time and with the most efficient resources. The Program Manager manages the organization and execution of both internal and external program deliverables and leads various projects. Leadership of key client projects will be in partnership with a Senior Program Manager.

What you will do:

• In partnership with Senior Program Manager, manage communication with clients
• Provide a consistent, effective operating structure for program teams
• Leadership of stakeholders to ensure understanding and ownership of deliverables
• Organize internal and external resources
• Identify risks and communicate appropriately with senior management to develop risk mitigation plan
• Ensure business decisions are made in consultation with appropriate representation from all impacted functional areas
• Facilitate meetings to keep team members engaged, motivated, and on task
• Responsible for managing, supporting and guiding a team of Patient Care Specialists to ensure all Service Level Agreements (SLAs) and KPIs for the client and department are achieved
• Support the Patient Care Specialist team to be a patient advocate, exploring all options for funding of medications, determine coverage details, advise on initiating appeals, and managing reimbursement escalations to facilitate a successful outcome of the reimbursement process. Manage complex reimbursement cases with Reimbursement manager and provide guidance for appeals and other such escalations of reimbursement to ensure patients receive medication as quickly as possible
• Assist with the roll out of training as required
• Assist with the operational review, design and implementation of new program opportunities within existing or new client portfolios requiring PCS support
• Provide a collaborative environment for issues to be discussed and resolved effectively and appropriately, and with buy-in from all stakeholders
• Manage the effective utilization of resources assigned to the program team, and proactively communicate resource capacity and shortages

• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

What you will need:

• 3-5 years\xe2\x80\x99 program management or management experience
• 2-3 years in a supervisory/management role with direct reports
• Demonstrated leadership
• Outstanding organizational and time management skills
• Excellence in assessment, communication, critical thinking and decision making
• Ability to effectively communicate across multiple levels of the organization
• Computer skills, including MS Project and Visio
• Client-facing experience
• University degree or equivalent industry-related experience

Loblaw recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Loblaw consid\xc3\xa8re que la diversit\xc3\xa9 culturelle du Canada est une source de fiert\xc3\xa9 nationale et un symbole de force. Nous nous sommes donn\xc3\xa9 comme priorit\xc3\xa9 de refl\xc3\xa9ter la diversit\xc3\xa9 croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d\xe2\x80\x99entreprise. Des accommodements sont disponibles sur demande pour les postulants et coll\xc3\xa8gues atteints d\xe2\x80\x99un handicap.

En outre, nous croyons que la conformit\xc3\xa9 aux lois consiste \xc3\xa0 faire ce qu\'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You\xe2\x80\x99ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart