Job Description

Description

Help drive profitable growth for TELUS Business Solutions by leading insightful analysis and profitability improvement programs

The Business Communications market is rapidly evolving and increasingly competitive. A critical success factor in our transformation is the ability to make smart decisions on how we can improve profitability, where to invest and where to deselect. The mandate of the Cost Management team will be to deeply understand the profitability and efficiency of TELUS Business Solutions (TBS) across all products, market segments, customers and functional areas and use these insights to lead improvement programs and guide operational cost management.

Here\'s the impact you\'ll make and what we\'ll accomplish together

You will be part of a broader organization responsible for TBS strategy and enablement. As a Manager, Products & Services (Cost Management), you will lead a team focused on improving TBS profitability and managing the TBS operational expense budget (opex).

As part of profitability management, you will evolve our profitability cost model, develop analysis and insights from this model, collaborate with teams across our business to implement profitability improvement programs, and establish governance and executive reporting.

As part of cost management, you will collaborate with our finance organization to monitor risks and opportunities related to the TBS opex. You will lead assessments to inform and guide decision making on areas for investment and deselection to support the TBS strategy and objectives. You will assist in annual opex budget planning, allocations and target setting.

Here\'s how

• Profitability cost model - work with finance, business intelligence and TBS stakeholders to update the costs model data and assumptions (annually). Recommend changes to model as products, organization and focus areas evolve
• Profitability improvement programs - identify priority improvement areas based on cost model insights. Engage TBS stakeholders to develop actions/targets. Monitor and report on progress on improvements
• Championing profitability - establish governance, communications, reporting and engagement with TBS stakeholders with the goal of embedding profitability management into our business as usual culture
• Opex planning - assist in the annual opex budget planning process. Collaborate with finance to assess past trends and go forward assumptions. Facilitate decision making and planning on areas of investment and deselection
• Opex risk management - collaborate with finance to monitor opex risks during the year. Work with TBS teams to develop mitigation plans to address risks and capture new opportunities
• Strategic planning support - prepare business and market assessments and assist in creating executive presentation in support of the broader TBS strategic planning process
• Team management - support team members reporting to you in the execution of these objectives. Provide coaching, guide priorities, support skills/career enhancement, promote TELUS values and culture

Qualifications

Your ideal profile includes

• Demonstrated experience developing and managing complex projects and programs and navigating across entities within a large enterprise organization
• Experience in a wide range business-to-business (B2B) environments from SMB to Enterprise and Public Sector
• Strong knowledge of high tech products and services - Data Economy, IoT Solutions, SaaS, Cloud, IT/Network HW, SW, Managed Services
• Valued for your strong business acumen, analytical skills, data driven insights, and attention to detail
• Known for being results driven, with a strong sense of ownership, and the ability to make decisions and solve complex problems
• Expert at working well in a cross-functional team environment and delivering customer-focused solutions
• Respected for your excellent written/verbal communication skills and an ability to collaborate effectively and confidently with senior leaders

Professional certifications and experience

• 7+ years of progressive experience in technology/telecommunications industry
• Post-secondary degree in a Business or Technology discipline
• Team leadership experience is an asset
• MBA is an asset
• Diversity of past experiences is considered an asset

#LI-Remote

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Operations

We\xe2\x80\x99re the ones that design, build, repair and maintain the billions of dollars\xe2\x80\x99 worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus