Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people\xe2\x80\x99s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you\'ll be part of

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia\xe2\x80\x99s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

As Nokia\'s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

We are recruiting a People Manager for the SCD PP Care team for PaCo products in Ottawa Canada.

The main areas of responsibility include:

• Leading the SCD PP Care PaCo team in Canada for delivery of SW Care Maintenance and projects for PaCo products globally (with focus in NAM/LAT)
• Escalation management for critical care & project issues
• Fulfil the Care contracts SLA including the Critical incidents
• Responsible to meet business/team objectives for CN SCD PP Care and accountable for Efficiency and Quality achievement
• Technical Lead for the engineers/team under his/her responsibility
• Responsible for CoDe of his/her team.
• Strong relationships with CN PaCo R&Ds/ CN SCD PP Services/CN SCD PP ML teams and Customers.
• Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

Your skills and experience

You have:

• Customer orientation and stress tolerance.
• Ability to work/communicate well with a variety of organizations and cultures. Communicate effectively through various interfaces (technical and non-technical) is an absolute requirement.
• Excellent interpersonal skills required. Team interaction is critical.
• Adaptable/versatile in performing a variety of functions.
• Strong analytical reasoning and problem-solving skills, self-motivated, aggressive and hard-working

It would be nice if you also had:

• Have a Master of Engineering or equivalent
• Experience in PaCo products will be definitely a plus

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World\xe2\x80\x99s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia\xe2\x80\x99s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

Nokia