Job Description

Purpose

The Manager, Pricing and Product Implementation reports into the Director, Product Management.



This key leadership position within the Product & Revenue Management organization is responsible for the implementation of product pricing and promotional strategy and leading package design, build and launch initiatives, while championing multi-year product strategy.



A champion of change management, the Manager, Pricing and Product Implementation, leads all aspects of seasonal product launches, working collaboratively across the organization and implementing new product pricing strategies and offerings and is responsible for tracking product performance to continuously drive positive change and enhance efficiency.



The role works closely with the Product Inventory and Optimization teams to support internal and external stakeholders ensuring that products are continuously available for sale. The successful candidate will also lead cross-departmental project teams to successfully implement key projects related to product vision and strategy.

Key Areas of Accountability

Project Implementation and Delivery

The Manager, Pricing and Product Implementation is a key contributor for all projects related to automation and optimization of product offerings within internal systems throughout the company, given the role's direct oversight, management, and application of product build requirements.

Acts as a key member representing Product & Revenue Management on cross-departmental teams.

Leads new product implementation, service enhancements and supports the Director, Product in tactical product testing

Together with the Product Optimization Team anticipates opportunities, trends, and potential of product elements.

Owns and manages Product and Pricing Catalogues; housing all package and additional experience options managed via third-party partners.

Liaises with Sales, Marketing, Destinations, Guest Services, Operations, Product Inventory, Optimization and Procurement departments to understand the needs and concerns of guests, ensuring we are agile in implementing product enhancements.

People Management

Ensures an effective organization structure and reporting relationships within the Pricing and Product Implementation team

Directly supervises, develops, and coaches the department's team to provide a challenging, productive, and rewarding work environment, ensuring a high level of employee engagement.

Hires and/or oversees the selection of new employees in conjunction with the management/supervisory team to ensure appropriate quality standards

Manages staff performance and targets. Conducts twice yearly formal performance reviews and development plans.

Develops and implements service excellence, product knowledge and other training programs to continually improve the level of departmental performance

Oversees the scheduling for departmental staff and manages requisite tasks related to Payroll

Communication

Holds team meetings as required to maintain a high level of communication within the team and whole Product & Revenue Management department.

Provides regular updates to the Director, Product Management

Represents the Company and the Department positively in dealings with other departments and external stakeholders.

Systems and Product Build

Ensures the effective utilization of existing and new technology to improve accuracy and efficiency of Product build and implementation processes.

Ensures the continual accuracy and effectiveness of information found in the operational content of guest itineraries and documents

Leads the application of product pricing and promotions within internal systems as well as the annual Product Build processes, working with cross-departmental teams to set and meet target release timelines

Ensures product pricing accurately supports RM's pricing strategy and drives continuous profitability.

Responsible for all pricing and product build standard procedures, including but not limited to step-by-step training materials, system troubleshooting/FAQs, and a strict adherence to compliance requirements.

In conjunction with Director, Product Management, is a key member of the annual Product Launch cross-functional team, accountable for ensuring established process steps and milestones are achieved.

Reporting

Continuously monitors and reports monthly on product package, pricing and promotion performance.

Qualifications

Education/Certifications/Knowledge

Minimum 2 years post-secondary education preferably in Business Management or Travel/Tourism

Experience

Minimum 5 years managerial experience in a related environment with multiple direct reports

Experience in process review and implementation

Experience and knowledge of travel reservation systems

Demonstrated experience in managing versatile projects / process improvement initiatives is preferred.

Extensive experience with yield management / managing inventory and producing detailed analysis.

Skills

Intermediate to Advanced Computer skills including Word, Excel, Outlook, and data base applications

Ability to lead and motivate employees to achieve objectives including changes in processes and technology

Excellent written and verbal communication skills.

Strong time management and organizational skills.

Demonstrated effective judgement and decision-making skills including proven business maturity.

Ability to work effectively with all levels of the organization.

Ability to produce and analyze performance and revenue reports.

Personal Attributes

Committed to guest service excellence.

Consistently demonstrates initiative, is self-motivated with excellent follow through, diverse stakeholder management skills.

Committed to ongoing learning and development.

Team player, ability to work effectively in a fast-paced cross-functional environment.

Able to work flexible hours.

Work Environment

Must be legally entitled to work in Canada

Corporate Office - Vancouver based; hybrid role with a minimum 3 days / week in the office.

Compensation

The base salary offered for this role is $75,000 to $88,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity. Eligible for Armstrong Collective's discretionary bonus program

Eligible Benefits

Armstrong Collective supports our team members' health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:


Medical, Dental, Vision, Life Insurance Short term disability, long term disability benefits Travel emergency assistance Vacation time and sick time Up to 5% RRSP and/or TSFA match Two complimentary annual train tickets after first year of employment

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.



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