Job Description

Employment Type: Full-time Regular

City: Canada (Remote Work)

Posting Open Date: 10/21/2022

Posting Close Date: 11/04/2022 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Remote Work:

This position is eligible for remote work, within Canada, under our mobile workforce program.

Overview of role:

WestJet is positioned to emerge from the pandemic as one of the leading carriers in North America and the Manager, Process and Lean will be joining the organization at an exciting and unique inflection point. WestJet's Project Management Office plays a critical role in collaborating across WestJet to plan & execute the critical projects and strategic initiatives that have widespread impact across the enterprise.

Reporting to the Director, Digital Steering, the Manager, Process & Lean will lead a team of Lean Specialists and is accountable for partnering with senior stakeholders across all aspects of the organization to 1) Identify opportunities to streamline processes, 2) Prepare and handoff streamlined processes to the Digital delivery team for automation & digitization. These opportunities will result in cost reductions and productivity improvements that can be measured. In addition, they are responsible for the process mining tool & software that provides an "x-ray" view of business processes in order to further identify and solve for inefficiencies.

Key deliverables include:

• Lead a small but mighty team of top-level Lean Specialists who will work with key stakeholders across the organization to uncover opportunities for streamlining processes that will drive cost reductions and productivity improvements
• Create the foundations, requirements, and MVP (Minimum Viable Product) for processes that can be automated and digitized by the Digital delivery team
• Champion and teach disciplined root cause problem solving at all levels in the organization and organically grow a Lean Centre of Excellence in the company Mobilize a Lean company culture through showcasing the value of lean skillsets & mindsets so that each business unit begins to develop this within their own teams
• Coach and teach Lean practices to the organization through war room design, command centre, obeya, kaizens, etc
• Partner with the Digital Innovation team to plan & facilitate kaizen events that are focused on delivering an immediate improvement to our enterprise KPI's
• Create visual displays of data to help others understand complicated concepts more easily
• Implement and manage a process mining tool & software that will allow for a deeper view of business processes in order to surface inefficiencies
• Manage and motivate team members by ensuring team members are getting regular two-way feedback into overall performance. Ensure development plans are established for all resources to provide a clear path for growth

Experience and qualifications:

• Bachelor's degree or equivalent experience
• Lean / Six Sigma Black Belt or other advanced, lean certifications is strongly preferred
• 5+ years of relevant hands-on experience leading & supporting continuous improvement opportunities in a complex environment
• People leadership experience; leading teams of varying levels, mentoring & coaching. A combination of formal and informal experience will be considered
• Deep knowledge of lean concepts, practices, methodologies, and tools
• Exceptional facilitation skills; experience in varying sizes of groups and a plethora of tools in their toolkit
• Strong financial acumen and ability to connect goals & objectives to measurable outputs
• Strong verbal and written communication skills, including the ability to positively influence the behavior and performance of peers, and positively impact the decision-making of senior management
• Ability to adapt to a dynamic and changing environment, working collaboratively across all levels of the organization
• Previous airline or aerospace industry experience is an asset, especially within an operational context

Leadership Competencies & Attributes

• Unquestioned business ethics, personal integrity, and a genuine commitment to WestJet's values
• A pragmatic leader with the ability to handle multiple complex problems and business initiatives simultaneously while focusing on the core business objectives
• High emotional intelligence: ability to connect with team members and stakeholders to build strong relationships, displays empathy & resiliency in the face of adversity, manage situations and conflict calmly and effectively
• The ability to influence with limited authority at all levels of the organization; persuade Senior-level leaders to make decisions based on data, and clearly visualized problem statements that compel action
• Understands clearly how to manage varying levels of skillsets and provides the right amount of support & supervision. Recognizes the need to apply a coaching style to the individual and allows people to learn from experiences
• Exhibits core WestJet leadership behaviors which include: Building Trust, Developing People, Exhibits Adaptability, Stands Accountable, Drives Change, and Challenges the Status Quo
• Strong facilitation, conflict management and ability to resolve project & people issues at multiple levels across the organization.
• Comfortable leading in an employee-centric corporate environment; a highly visible and accessible leader of people as well as a domain expert
• As a solutions-oriented leader, fosters a culture of creativity, innovation, common sense and proactivity
• A positive, can-do attitude with the willingness to "roll up their sleeves" when required

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit .

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