Job Description

ADP is hiring a Manager, Partner Channels Services


Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?


The

Manager, Partner Channel role

plays a critical role in supporting ADP's partner ecosystem by ensuring seamless service delivery, driving client success, and building scalable service models for growth. This role bridges the gap between partners, clients, and ADP by leading high-performing teams, strengthening partnerships, and ensuring operational excellence across every touchpoint. The Manager is accountable for retention and quality outcomes, serves as a trusted advisor to partners and stakeholders, and champions a white-glove service experience that differentiates ADP in the HRTech marketplace.


Ready to #MakeYourMark? Apply now!


To learn more about careers in Client Service at ADP, visit:

https://jobs.adp.com/locations/canada/teams-roles/client-service/

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Lead a team of HCM Consultants across multiple locations in Canada, providing coaching, development, and support to help associates grow and succeed. Communicates strategic goals; sets and communicates team goals. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Ensure efficient and effective delivery of service by overseeing daily operations, managing coverage, and controlling workflows to meet business objectives in productivity and quality. Drive accountability for client satisfaction, quality, and retention results across the partner portfolio. Establish and optimize service models to support new and evolving partnerships. Act as the primary point of contact for client or partner escalations, ensuring timely resolution and reinforcing trust. Work closely with key stakeholders, both internally and externally, to deliver a seamless client experience and strengthen long-term relationships. Oversee all functional responsibilities performed by service teams, ensuring consistency, efficiency, and operational excellence. Provide insights and reporting to leadership, supporting decision-making and continuous improvement.

TO SUCCEED IN THIS ROLE: Requirements

Experience in data collection, root cause analysis and reporting related to client interactions, channels, client surveys, and productivity. Experience in evaluating and monitoring client and channel service interactions in the field of payroll or any closely related industry. Ability to think strategically and provide recommendations for long term team growth and development. General knowledge of payroll and/or HCM, marketing, sales or related field processes. Minimum of 5 years of experience of demonstrable experience in leading a high performing division. Minimum of 2 years of experience with a proven background in client service. Ability to demonstrate a tremendous level of initiative. Ability to maintain the highest levels of client confidentiality. Excellent communication skills. Excellent interpersonal and relationship building skills. Solid problem-solving skills. Excellent leadership skills; must be able to work with little supervision, is a self-starter. Outstanding presentation skills and experience presenting to Senior Leaders and Executives. Ability to think tactically and strategically, identify significant success factors and execute actionable solutions at the highest levels. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education experience. Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

BONUS POINTS FOR THESE: Preferred Qualifications

Preferred: Bilingual: English and French.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner. Create. Innovate. Problem-solve. Shape the future of work with people you like. Balance work and personal time. Flexibility to integrate work more easily in your everyday life. Go Global. With operations around the world, exciting new networking opportunities abound. Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences. What are you waiting for? Apply today!

Jobs.adp.ca

ADP recrute un ou une

gestionnaire, Reseau partenaire

Vous cherchez a faire progresser votre carriere dans un environnement agile et dynamique offrant des possibilites d'avancement? Vous voulez sans cesse apprendre de nouvelles choses grace a des occasions de formation continue, de developpement et de mentorat? Vous cherchez a faire partie d'une culture qui valorise l'equite, l'inclusion et l'appartenance et qui offre un lieu sur pour les perspectives et les idees diversifiees?
Si c'est le cas, ce poste est peut-etre pour vous. Pret(e) a laisser votre marque?


Le ou la

gestionnaire, Reseau de partenaires

joue un role essentiel dans le soutien de l'ecosysteme des partenaires d'ADP en assurant une prestation de services fluide en favorisant la reussite des clients et en elaborant des modeles de service evolutifs appuyant la croissance. Ce role permet de creer des ponts entre les partenaires, les clients et ADP par la direction d'equipes performantes, la consolidation des partenariats et le souci de l'excellence operationnelle a chaque point de contact. Le ou la gestionnaire est responsable des resultats en matiere de retention et de qualite, elle ou il agit a titre de conseillere ou de conseiller de confiance aupres des partenaires et des parties prenantes et fait la promotion d'une experience de service de premier ordre qui distingue ADP sur le marche des technologies de ressources humaines.


Pret(e) a #FaireVotreMarque? Postulez maintenant!


Pour en savoir plus sur les carrieres axees sur le service a la clientele chez ADP, visitez le site :

https://jobs.adp.com/locations/canada/teams-roles/client-service/

CE QUE VOUS FEREZ : Responsabilites

Ce a quoi ressemble une journee typique :


Diriger une equipe de conseillers en gestion du capital humain (GCH) en poste dans les divers bureaux d'ADP au Canada, en offrant du coaching, du perfectionnement et du soutien pour aider ces associe(e)s a s'epanouir professionnellement et a reussir. Communiquer les objectifs strategiques; etablir et communiquer les objectifs de l'equipe. Examiner continuellement le rendement de l'equipe; cerner les possibilites d'amelioration et y donner suite correctement. Garantir une prestation de services efficace et efficiente en supervisant les operations quotidiennes, en gerant la couverture et en controlant les flux de travail afin d'atteindre les objectifs commerciaux en termes de productivite et de qualite. Promouvoir la satisfaction de la clientele, la qualite et les resultats en matiere de fidelisation dans l'ensemble du portefeuille des partenaires. Etablir et optimiser des modeles de service pour soutenir les partenariats nouveaux et en evolution. Agir en tant que point de contact principal pour les recours hierarchiques des clients ou des partenaires, en assurant une resolution rapide et en renforcant la confiance. Travailler en etroite collaboration avec les principales parties prenantes, tant a l'interne qu'a l'externe, afin d'offrir une experience client homogene et de renforcer les relations a long terme. Superviser toutes les responsabilites fonctionnelles assumees par les equipes de maintenance, en veillant a la coherence, a l'efficacite et a l'excellence operationnelle. Fournir des informations et des rapports a la direction, en soutenant la prise de decisions et l'amelioration continue.

POUR REUSSIR DANS CE ROLE : Exigences

Experience de la collecte de donnees, de l'analyse des causes fondamentales et de la production de rapports lies aux interactions avec les clients, aux canaux, aux sondages aupres des clients et a la productivite. Experience de l'evaluation et du suivi des interactions avec les clients et les services de distribution dans le domaine de la paie ou dans tout secteur etroitement lie. Capacite de penser strategiquement et de formuler des recommandations pour la croissance et le perfectionnement a long terme d'une equipe. Connaissance generale de la paie et/ou de la gestion du capital humain (GCH), du marketing, des ventes ou des processus de terrain connexes. Au moins 5 ans d'experience demontree de la direction d'une division tres performante. Au moins deux ans d'experience et une experience eprouvee du service a la clientele. Capacite de faire preuve d'un niveau d'initiative exceptionnel. Capacite a maintenir le plus haut niveau de confidentialite des clients. Excellentes competences de communication. Excellentes qualites interpersonnelles et capacite a etablir des relations. Solides competences en resolution de problemes. Excellentes competences de leadership; capacite a travailler avec peu de supervision, esprit d'initiative. Excellentes competences de presentation et experience de la presentation a des cadres dirigeants. Capacite a penser tactiquement et strategiquement, a identifier les facteurs de reussite importants et a mettre en oeuvre des solutions realisables aux plus hauts niveaux. Baccalaureat dans un etablissement d'enseignement superieur ou universitaire offrant un programme sur quatre ans, ou une a deux annees d'experience et/ou de formation connexe, ou une combinaison equivalente d'experiences scolaires. Candidats au Quebec : bien que le francais soit obligatoire pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et du besoin d'interaction avec le siege social et les sites internationaux d'ADP.

LES ELEMENTS SUIVANTS CONSTITUENT DES ATOUTS : Exigences privilegiees

Bilinguisme : anglais et francais

VOUS AIMEREZ TRAVAILLER ICI PARCE QUE VOUS POURREZ :

Prioriser votre sante mentale et votre bien-etre. Nous prenons soin les uns des autres et offrons du soutien relatif a votre mieux-etre... parce que des associe(e)s en sante sont des associe(e)s heureux. Vous joindre a une entreprise engagee a redonner et generant une incidence durable et positive dans les communautes dans lesquelles nous travaillons et vivons. Developper vos connaissances. Des possibilites de formation et de developpement continus jumeles a un programme de remboursement des frais de scolarite, meme pour les plus insatiables apprenants et apprenantes. Creer. Innover. Resoudre des problemes. Faconnez l'avenir du travail avec des personnes que vous appreciez. Etendre vos activites a l'echelle mondiale. ADP est presente dans le monde entier. Les nouvelles possibilites de carriere sont donc nombreuses et passionnantes. Avoir un sentiment d'appartenance en rejoignant un de nos dix groupes de ressources d'entreprise, ou vous pouvez etablir des liens a l'echelle mondiale avec des reseaux et des allies qui partagent des experiences et des interets communs. Qu'attendez-vous? Soumettez votre candidature des aujourd'hui!



#LI-EU1


#LI-Hybrid

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.