Job Description

At Vellgus Red Light, we believe in changing the status quo of health. We believe in healing from the inside and returning the body to its balance. Our mission is to provide effective, affordable red light therapy devices to the average person dealing with everyday issues who doesn't want to pay an arm and a leg for their red light therapy device. Vellgus helps recharge the human battery with the power of red light therapy. We create innovative, leading-edge red light therapy technology and education for the masses.Job Summary__
**You will be responsible for the day-to-day management and operations of the Customer Service Department. You will work with the accounting, dispatch and operations departments to ensure the flow of information is accurate and timely and that all levels of customer needs are met. You will be a liaison with clients and event managers to maintain current accounts and also work with our team to help generate new business.

• Manage our team of Customer Service Representatives
• Create client service strategies and oversee their implementation
• Interact and build relationships with clients (current and prospective)
• Ensure that client satisfaction is consistently met and maintained
• Maintain accurate client records
• Work with other departments to maintain a culture of teamwork and continue to improve the flow of information between
• Attend client meetings and negotiations where required.
• Communicate pricing to staff and assist with quoting as required.
• Communicate with show organizers and suppliers
• Assist onsite at events as required
• Work closely with the General Manager to create and submit RFQ's and proposals for events
• All other duties as assigned by senior management

Requirements:

• Post Secondary Education in Business or related experience
• 4 years experience as a Manager, Client Services or similar
• Strong customer service background
• Exposition industry/Transportation industry experience is an asset
• Solid computer skills, fluent in MS Office, Adobe Acrobat Pro
• Excellent organizational and problem-solving skills
• Strong communication and interpersonal skills

If you are interested in this opportunity, please submit your resume along with salary expectations. We thank all applicants, but only candidates selected for an interview will be contacted.Job Type: Full-timeSalary: $51,133.84-$79,504.62 per yearSchedule:

• 8 hour shift