Job Description

Position based in Chibougamau or in the North-of the Quebec Region

GENERAL JOB DESCRIPTION

Reporting to the General Manager, the Director of General Services oversees and ensures the efficient execution of residential customer service, general building management, business development, communication, and marketing, in compliance with established agreements with suppliers.

KEY RESPONSABILITIES

Manage customer service and handle more complex inquiries. Manage the relationship with FTTH service resellers. Supervise a multidisciplinary team: + Supervise individuals responsible for customer service.
+ Supervise the person in charge of sales to major clients.
+ Supervise individuals responsible for accounting.
Ensure proper management of staff at the Chibougamau office. Design and implement marketing campaigns, sponsorship plans, and promote products and services. Manage the company's public relations. Design and implement a consistent communication strategy for the company through social media, the website, and other channels. Act as a focal point to direct inquiries to the appropriate resources. Handle conflicts constructively and implement appropriate measures with employees, supporting immediate superiors when required. Work on improving the customer experience. Collaborate with senior management to develop sustainable strategic partnerships with various stakeholders. Manage compliance-related processes within the organization. Determine department staffing needs. Manage allocated budgets effectively, ensuring maximum return on investment. Supervise company facilities and ensure their maintenance. Negotiate and manage agreements (leases, loans) related to buildings. Plan maintenance work on buildings, equipment, and materials in collaboration with on-site employees. Develop and coordinate the improvement of administrative processes.

QUALIFICATIONS

Bachelor's degree in Business Administration, Marketing Communication, or relevant qualification. 5 to 7 years of experience in team management, leadership, and supervision. Bilingual in French and English (spoken and written). Knowledge of the Cree language is an asset.

SKILLS AND TECHNICAL KNOWLEDGE

Proficiency in Microsoft Office, especially Word and Excel (advanced). Moderate digital and computer skills. General knowledge of budget planning, analysis, and monitoring. Negotiation skills and persuasion based on objective and technical data. Excellent interpersonal skills.

SALARY AND BENEFITS

Competitive salary scales. From the first year, 4 weeks of leave (including Christmas and New Year). 15 days of leave for medical and personal reasons. 13 paid public holidays by the employer. Defined benefit pension plan (minimum 6% contribution, and employer contributes 11%). Variable compensation. * Group insurance.