Job Description

Synopsis

Waverley Eye Centre and Eyes on Bridgwater are seeking a new team member as Director of Patient Experience. This position is an in-person full time salaried position Mon, Wed, Tues & Fri 8-5pm; Thurs 12-8pm; Saturdays (one per month) 9-2pm; 1 hour lunch break provided during weekdays.

The Director of Patient Experience at Waverley Eye Centre & Eyes on Bridgwater is responsible for overseeing the training of employees and the daily, weekly, and monthly tasks performed by our team. In addition oversee that patients experience a consistent encounter at our offices. Our services include eye examinations, fitting and selling of contact lenses, fitting and selling of glasses and sunglasses, low vision devices, vision training, sports vision training, eye spa, medical testing. Part of the patient experience is signage in our office, websites, YouTube channel, and social media.

The Director of Patient Experience works collaboratively with the Director of Optical Experiences and our associate doctors and is the face and voice speaking on behalf of the owners and building understanding and support for the mission of our office. The Director of Patient Experience encourages and engages with our team in their efforts to accomplish our mission and uses strong interpersonal skills to help resolve differences within the organization.

Employment eligibility: This position is available on a salaried basis. Only those candidates who are legally eligible to work in Canada should apply. After a successful police record check.

Qualifications

Essential:

A degree in a related field and/or related experience is required

Demonstrated and successful administrative leadership

Ability and experience in envisioning, implementing and evaluating organizational initiatives

Capacity to bring together, speak with passion, describe creatively in writing, energize and lead a organization

Demonstrated commitment to developing competence in management skills

Contact/Relationships : The Director of Patient Experience serves as manager of our team and inspires the vision and strategic direction of the organization •. •

Supervision: The Director of Patient Experience is accountable to the owners of Waverley Eye Centre and Eyes on Bridgwater and works in close collaboration with the other department directors, industry sales representatives, and associate doctors. The Director of Patient Experience supervises the financial services, and communications.

Complexity/Competencies: The Director of Patient Experience will lead the employees in a morning meeting and weekly team training meeting to implement the vision and priority goals of Waverley Eye Centre and Eyes on Bridgwater.

Independent Action: The Director of Patient Experience requires organizational skills to supervise the daily operations of Waverley Eye Centre and Eyes on Bridgwater. Written and oral communication skills are key assets.

Initiative and Ingenuity: Time Management, Positivity, and Creativity

Communication/Interpersonal Skills: Understanding different learning styles.

Mental/Physical/Visual Demand: The job includes computer skills, accounting skills. Visual demands including using a computer for at least 4 hours per day. Physical demands may include tidying, light cleaning, and lifting small to medium size boxes.

End Result: Our team is prepared and equipped to meet our patients visual needs.

Major Responsibilitie/Tasks

Public Relations / External Representation: 15% about 1 hour per day

Training Program : 25% about 2 hours per day

Record Keeping, Implementing, Follow Through, Incentives

Update Employee Records

Update Office Policies and Procedures

Leadership: 25% about 2 hours per day

Provide Supervision Daily/Weekly/Monthly tasks: assigning and supervising completion

Daily morning meetings

Lead Weekly team meetings

Monitor and ensure compliance with our Manitoba Association of Optometry By-Laws

Finances: 25% inventory control, bookkeeping, collections, building relationships with insurance and finance companies.

Special Projects: 10% Renovations, Open Houses, Other Duties as assigned.

Our Clinics

Waverley Eye Care Centre is a 25 year established independently owned full scope optometry clinic housed in a 4000 sq foot space. We have 5 fully equipped exam lanes, a busy dispensary, the latest diagnostic equipment and an on-site edging lab. Equipment includes Visual Field, OCT, Optos, axial length biometry, topographer, meibography, IPL, RF, Right Eye, finishing lab, tinting lab, i-Care and autorefractor/NCT. With a family atmosphere our 2 Doctor practice has loyal generations of patients. It is conveniently located with free parking in an established community in SouthWest Winnipeg. Waverley Eye Care Centre also had space dedicated to provide vision rehabilitation, sports vision training, myopia management and enhanced dry eye services.

Eyes on Bridgwater is a 5 year old growing independently owned optometry clinic housed in a 1000 sq foot space. It has 1 fully equipped exam lane in addition to Optos, axial length biometry, topographer, meibography, i-Care and autorefractor. It is conveniently located with free parking in a rapidly growing young community in SouthWest Winnipeg.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

• Discounted or free food

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Winnipeg, MB R3T 0P4: reliably commute or plan to relocate before starting work (required)

Work Location: In person