Job Description

Our client is a large, public-facing service provider operating critical infrastructure across an urban environment. With a strong commitment to customer experience, safety, and operational excellence, they deliver essential services 24 hours a day, 7 days a week. They are a culture that values accountability, collaboration, continuous improvement, and leadership at every level.
Compensation
Competitive salary commensurate with experience, comprehensive benefits package, pension, paid time off, and professional development opportunities.
The Opportunity
This is a highly visible and impactful leadership role for an experienced operations professional who thrives in a fast-paced, service-driven environment. As the Manager, Operations, you will serve as the senior operational leader on shift, ensuring seamless, safe, and efficient operations across multiple sites.
You will play a critical role in frontline leadership, emergency response, customer experience, labour relations, and operational performance. You will have the opportunity to influence strategy, implement process improvements and service delivery initiatives across a large and complex operation.
Position Description
Reporting to the Director of Operations, this role is responsible for overseeing day-of operations across all revenue channels and facilities while delivering performance results aligned with business and financial targets. Some of your key responsibilities will include, but are not limited to:

• Providing 24/7 operational leadership during assigned shifts
• Leading and supporting frontline operations teams to ensure safe, reliable, and consistent service delivery
• Managing urgent, emergency, and escalated operational issues involving staff, customers, facilities, or property
• Monitoring and reporting on KPIs, operational performance, and daily business activities
• Ensuring high standards of appearance, maintenance, safety, and functionality across facilities, vehicles, and equipment
• Supporting special events, new product rollouts, and service enhancements
• Driving continuous improvement through operational planning, process development, and change management initiatives
• Leading staff engagement, coaching, performance management, and labour relations activities within a unionized environment
• Ensuring compliance with employment legislation, collective agreements, health and safety standards, and internal policies
• Managing operational resources, including budgets, staffing, and equipment

Please note, this role requires frequent travel between facilities and a hands-on leadership presence in the field.
Experience

• Minimum of 5 years' experience in facilities operations, or a comparable service-based operational environment
• Minimum of 3 years' experience in a supervisory or management role, preferably within a unionized setting
• Proven experience managing frontline teams, emergency situations, and customer-facing operations
• Experience with budgeting, performance metrics, and operational reporting

Qualifications

• Strong leadership, decision-making, and problem-solving skills
• Excellent communication and interpersonal abilities
• Demonstrated ability to remain calm and decisive in high-pressure situations
• Strong working knowledge of employment and labour legislation, including health and safety regulations
• Proficiency with Microsoft Office and operational reporting tools
• Valid Ontario Class G Driver's License

Education
A university degree or college diploma in Business, Operations Management, or a related field is considered an asset.
Additional Information
Date Posted: December 23, 2025
Job Type: Permanent, Full-Time
Industries: Transportation
Job Categories: Manufacturing/Production/Operations
Manages Others: Yes
Required Travel: Some (50%)
Relocation Assistance: No
Learn More About the Recruiter
Valerie Yuricek
Valerie specializes in the placement of staff at all levels from entry-level to senior management within Property & Facilities. Her in-depth knowledge of the industry allows Valerie to source candidates that match the criteria of her clients. She prides herself on working on behalf of both Client and Candidate and ensuring the perfect fit for both parties.
How to Apply
Please click on the "Apply" button located elsewhere on this job posting (preferred) or email your resume to:
About Stoakley-Stewart Consultants
Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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