Job Description

Join Beacon Community Services as the WorkBC Contract Manager, a critical leader in the Employment Services Team that oversees the operations and staff of our WorkBC locations. This is an exciting opportunity to utilize your leadership and organizational skills in a complex environment serving clients in multiple locations. You will work in an environment that focuses on effective and quality service delivery. If you are a leader with experience in employment services, apply today!

Benefits Include:

Making a difference in people's lives every day Comprehensive extended Health and Dental Municipal Pension Plan with employer contributions Generous paid leave

Days/Hours of Work:

Monday to Friday: 8:30 AM - 5:00 PM - 37.5 hours per week (One late shift per week finishes at 7 pm)



Location of work: The location will rotate between Sidney and/or Salt Spring Island WorkBC offices. There will also be opportunities to work remotely.

Closing Date:

Applications will be accepted until December 29th at 4:00 PM.

POSITION SUMMARY:

Reporting to the Director of Employment Services, the WorkBC Contract Manager is responsible for the effective operations of the WorkBC storefront, satellite offices and sub-contractors within the geographic areas of the Saanich Peninsula and the Gulf Islands. They supervise the front-line service delivery staff, including subcontractors, by providing training, leadership, guidance and consultation. Within the parameters of self-serve, case management and case-managed services, the Manager will ensure consistent, effective and quality service delivery focused on achieving key performance measures outlined in the WorkBC contract and WorkBC policies.

DUTIES AND RESPONSIBILITIES:

Service Delivery

Oversee and monitor the day-to-day operations and service delivery of WorkBC Monitor contract performance against key deliverables and key performance measures If and as required, provide support to the Director in developing action plans to meet or exceed key performance measures Provide interpretation and guidance on WorkBC policies and procedures, and help strengthen program integrity and compliance Chair regular team meetings Prepare for and attend meetings with the Director and funder, the Ministry of Social Development & Poverty Reduction Participate in online education and webinars provided by Ministry Work collaboratively with the Director in supervising WorkBC activities of the Community Liaison Coordinator Provide information and support to WorkBC sub-contractors and vendors to ensure optimum service delivery and adherence to WorkBC policies In cooperation with the Director, liaise with Ministry, service delivery sub-contractors, community resource agencies and personnel as required

Human Resources

Onboard new administrative team members onto government platforms (BCeiD, Extranet & ICM) Ensure direct reports participate in Ministry privacy training Oversee the orientation, training and mentorship opportunities of direct reports Participate in and review activity of direct reports through the Standout platform Provide coaching and support to direct reports Identify, recommend, plan and implement group employee training needs and strategies Supervise direct reports in the administration of duties to meet operational requirements Work cooperatively with the community liaison coordinator, general team lead and director to develop and implement recruitment strategies to ensure service utilization and targets for client volumes are met Monitor ongoing ICM and policy training provided to direct reports

Writing & Reporting

Update and implement an annual high quality WorkBC Annual Business Plan through administering quality assurance and best practices to ensure program operational integrity Create and submit semi-annual report on WorkBC Annual Business Plan to the Director & Ministry Coordinate with WorkBC team for Ministry requests for Data Quality, Assurance & Risk and other ad-hoc reports for the Director's review and approval Submit monthly invoices and budget forecasting to the Ministry Oversee the corrections and resubmission of returned invoice items Monitor ICM User Verification reports Provide the director with monthly and quarterly reports for case management, quality assurance and any other ad-hoc reports required by the director and/or Ministry Work with the team and the director to write draft proposals for new funding Perform other duties as required

EDUCATION AND EXPERIENCE:

Post-Secondary education in related field (Certified Career Development Practitioner (CCDP) Designation or equivalent preferred) Minimum five years in a management /supervisory capacity in Employment Services, including managing a business Minimum three-five years' experience working with diverse Clients in Employment Services Minimum three years' experience working collaboratively with government contract funders, including contract implementation Demonstrated experience in building collaborative community relations Experience with ICM database and WorkBC policies

SKILLS AND ABILITIES:

Strong leadership and team management skills. Excellent analytical, problem-solving and critical thinking skills Strong organizational skills and the ability to manage multiple competing priorities Excellent interpersonal skills with the ability to build and maintain strong relationships Conflict resolution skills, with the ability to effectively manage and resolve disputes among staff, clients, and stakeholders. Skilled in the use of MS 365 (Teams, Excel, Word, Outlook, etc.)

ADDITIONAL INFORMATION:

Beacon Community Services serves vulnerable populations including seniors, people with disabilities and children. Protecting these people and our teams on whom they rely on is critical to us. Accordingly:



All successful applicants must consent to a Solicitor General's Criminal Record Check. All successful applicants are required to disclose their COVID-19 vaccination status upon hire. Vaccination is a requirement in some of our facilities. Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces.

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