Job Description

Manager of Supports and Services

Introduction

Participation Lodge Grey Bruce (PLGB) is a $7 million 150-person social service agency in the Grey Bruce area providing a range of supported living programs and services to individuals with developmental disabilities and acquired brain injury.

These offerings are in the form of supportive care for people living in our main group facility (the Lodge); and for those with greater independence residing in their own home or apartment in the surrounding communities we serve.

Founded in 1974, the organization was the beneficiary early on of the donation of a 25-acre property by LutheRanch, a non-profit charitable corporation of the Lutheran Church. The physical building known as the Lodge opened its doors on this property in 1982 and the agency has grown considerably in scope since.

PLGB provides Assisted Living Services and/or Adult Developmental Supports and Services to 50 individuals, over half of whom live at the Lodge with the remainder residing in community settings. The organization operates under the auspices of and is funded by the Ontario Ministry of Health (OH) and the Ontario Ministry of Children, Community and Social Services (MCCSS).

Mission and Vision

Our Mission is to support the choices of individuals with complex needs to empower and enrich their lives.

Our Vision is to be a community leader fostering citizenship for people with complex needs.

Current and Future States

PLGB is at an exciting and key juncture in its history.

Our Agency is in transition from an institutional-type long-term care model to a person-centred model of supports and services, promoting greater choices for people and assisting them to develop and maintain independence. This transition is very aligned to MCCSS' strategic direction, , a multi-year plan to enable people with developmental disabilities to live their best lives. It is also in keeping with OH policy and funding for PLGB as a developmental services agency, not a long-term care operation with a medical model of care.

The significance of this organization change cannot be over-stated. It involves a rethink and transformation of all aspects of our operations and approach to people we support; the development of external partnerships with medical and allied health providers and other key stakeholders; and establishing a new set of key performance indicators and measurement and reporting systems aligned to a new person-directed model of support.

PLGB is in the process of developing a new strategic plan to address these imperatives, leverage our strengths, identify gaps in capability, and define priorities going forward. All in all, this is an exciting time to join our agency!

The Role and Competencies

The Manager of Supports and Services is accountable for providing leadership, support, and oversight for the day-to-day operations of programs provided by PLGB at the Lodge site. Responsibilities include ensuring the day-to-day smooth functioning of operations, planning and implementing new initiatives, and sound financial management of all programs.

The Manager oversees all direct support staff within the 24/7 work environment, providing direction, assigning work tasks and projects, and ensuring staff perform optimally in accordance with our Mission and Values. The Manager also assures that services and supports meet the highest professional standards, including the respect of dignity and rights of the people served and supported; and meets the needs of our stakeholders including families, Ministry funders, and community partners. Further, the Manager collaborates with key external partners to provide the best quality of support to our residents.

KEY RESPONSIBILITIES

The Manager of Supports and Services is central to our ability to move forward with confidence in this next stage of our development.

Reporting to the Director of Programs, key responsibilities of this role are as follows:

Program Operations

Manages the daily operations of all programs operating within the Lodge, ensuring reliable, consistent, and high-quality service provision, maximizing operational effectiveness and efficiencies, and executing (or facilitating the execution of) policies and procedures.

Provides ongoing feedback, coaching, training, and performance management to staff to grow their skills, knowledge, and abilities in a positive and respectful workplace culture.

Ensures supports and services to individuals are aligned with their person-directed service plans, respectful of their dignity, rights, and well-being, and promote health and safety.

Engages in participative, collaborative approaches with individuals, staff, families, and colleagues.

Performs on call duty as required and is available for the purpose of consultation and response in the event of an emergency.

Health and Safety

Responsible for on-going oversight, management and implementation of Health and Safety policies and procedures and Infection, Prevention and Control (IPAC) measures. This includes education/training and continuous improvement plans and strategies.

Financial Management

Identifies and evaluates financial needs for input into program budgets; monitors, tracks, and reconciles program expenditures of assigned cost centres to ensure effective use of resources and adherence to approved budgets; authorizes petty cash and takes action to resolve problems or anomalies.

Ensures efficient payroll support for staff under their supervision.

Collaborates with the Finance department in allocation of resources for supported individuals and adherence to related policies and procedures.

Human Resource Management

Creates a team-based culture through establishment of team norms, goal planning, regular meetings, and continual communication that fosters employee engagement.

Facilitates formal and informal training/education sessions for staff.

Provides regular feedback, guidance, and functional advice to staff concerning their performance.

Coaches and mentors staff, proactively sharing and leveraging knowledge of the sector and the individuals served.

Inspires staff to find creative ways to overcome obstacles and strive for continuous improvement.

Supports resolution of internal conflict as appropriate, engaging in collaborative problem-solving approaches and facilitating solutions.

Works closely with Human Resources on the full cycle of recruitment and selection processes including proactively identifying recruitment needs, screening, interviewing, hiring, onboarding, and training of staff.

Program Administration

Collaborates with the Scheduling Specialist to ensure appropriate schedules for each area of responsibility based on support needs.

Completes ongoing internal administrative tasks including reviewing and approving timesheets, payroll, expense claims, and vacation requests.

Promotes an awareness and provides monitoring of service delivery and quality assurance measures, aligned with relevant legislative requirements set out by Ministries and licencing bodies.

Brings issues or concerns with respect to service quality, safety, staff education, training, and performance to the attention of the Director of Programs.

Maintains working knowledge of collective bargaining agreements including grievance procedures, and escalates matters as needed.

Manages the Passport program ensuring individuals in receipt of Passport funding have the necessary supports to meet their needs and attain their goals.

Key Relationships

Facilitates understanding of and Agency capacity to meet the needs and aspirations of supported individuals and their families and support networks.

Actively networks and collaborates with community partners and service providers to improve quality, accessibility, and availability of supports and services.

QUALIFICATIONS

Education & Training

College Diploma in Disability Studies or Bachelor's degree in human or social services or a related discipline.

Training and/or certification in CPI (Crisis Prevention) and other mandatory health and safety practices.

Training in Leadership, Applied Behavioural Analysis, and Conflict Resolution.

Skills & Experience

Several years of related experience in a supervisory/management capacity, including experience coordinating, scheduling, and supporting organizational activities and projects in a 24/7 direct care and support environment.

Strong skills and knowledge in behavioural/developmental/human/social services.

Excellent communication and relationship skills and abilities.

Administration of collective agreements.

Proficiency with technology including MS Office 365 (Excel, Word, Outlook), and other software programs for staff scheduling, client relationship management, and production of documents, reports, databases, and presentations for staff communications, training and development.

WORKING HOURS & WORK ENVIRONMENT

Position requires flexible work hours, which may include occasional evenings and weekends.

Scheduled and emergency on-call telephone response as required.

24/7 working environment.

Occasional travel may be required.

Note: The foregoing is intended as a guide to reflect the principal functions of the Manager role. It is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of Management.

Participation Lodge Grey Bruce has a long proud history of supporting people with developmental disabilities. We are now taking this to the next level, whereby the individuals we support are fully engaged in making choices which enable them to live their best lives. With our values and assets, and the demand for our programs and services, we have a significant opportunity to continue to make a difference which enriches people and makes the world a better place. The position of Manager of Supports and Services is key to realizing this future state.

If you are excited by the prospect of being part of this transformational journey, we would like to hear from you. Please submit expressions of interest to meagan@participationlodge.ca

Job Types: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

Benefits:

Casual dress Company pension Dental care Discounted or free food Employee assistance program Life insurance On-site gym On-site parking Paid time off RRSP match Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday On call Overtime Weekends as needed
Ability to commute/relocate:

Holland Centre, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please provide a personal email where you can be contacted.
Education:

Bachelor's Degree (preferred)
Experience:

Supervising/Management: 3 years (required)
Work Location: In person