Job Description

Manager of Enforcement and Dispute Resolution

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FC4 CONSUMER SERV OFF 4


Regular/full-time


Public Service Delivery


Consumer Protection Office (CPO), Consumer Protection


Winnipeg MB


Advertisement Number: 43857


Salary(s): FC4 $80,475.00 - $104,722.00 ; $82,896.00 to $107,861.00 (as of March 22, 2025) per year


Closing Date: April 2, 2025


The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).


Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.


An eligibility list may be created for similar positions and will remain in effect until exhausted.





To be considered for this competition, candidates ARE REQUIRED to submit an Application Screening Form ALONG with their resume, to the Public Service Commission by email (govjobs@gov.mb.ca), quoting the advertisement number and the position title in the subject line.

Click here to access the Application Screening Form.

Conditions of Employment:


Must be legally entitled to work in Canada Must be able to provide and maintain a current satisfactory Criminal Record Check Must possess and maintain a valid Manitoba Class 5F Driver's licence Must be able to travel throughout the Province of Manitoba

Qualifications:

Essential:

Completion of a post-secondary degree in business, law, management, public administration or experience in the administration of a quasi-judicial tribunal or regulatory scheme. An equivalent combination of related training and experience may be considered Diverse management and leadership skills with experience fostering diversity, coaching and resolving conflict through effective human resource management and performance management practices Excellent written communication skills with experience preparing a range of documents, including policy documents, detailed analytical reports, complex advisory materials, legislative interpretations, and submissions for senior and executive levels of the organization Experience with the interpretation, administration, implementation and review of complex legislation, rules and policies Experience leading the development, implementation and evaluation of modernization, innovation, and continuous improvement initiatives, projects, and events Experience managing a comprehensive regulatory regime where staff investigate, administer and enforce legislation and determine appropriate actions Experience planning, implementing, and managing inspection or audit programs Demonstrated experience overseeing and conducting complex investigations involving matters with multiple parties and requiring sound judgement, confidentiality and dispute resolution Excellent verbal communication skills with experience in public presentation and articulating complex ideas concisely and effectively to internal and external stakeholders General understanding of financial statements and financial numeracy Strong political acumen including the ability to use tact and diplomacy

Desired:

Knowledge of adjudication using administrative justice in a quasi-judicial setting

Duties:


The Manager is accountable for oversight of the enforcement arm of the Branch, which operates within the policy and operational framework for the Department of Public Service Delivery and ensures the effective management of the enforcement and administration of the consumer protection statutes for which the Consumer Protection Office is responsible. The Manager ensures that the enforcement officers carry out their responsibilities in a fair and balanced manner, with a consistent approach to the administration of The Consumer Protection Act, The Business Practices Act, The Hearing Aid Act, The Personal Investigations Act, The Film and Video Classification and Distribution Act, The Cemeteries Act, The Funeral Directors and Embalmers Act, The Prearranged Funeral Services Act and Part III of The Mortgage Act, Reverse Mortgage Loans and their related regulations and acts in a manner that considers the rights and responsibilities of both consumers and businesses.


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Apply to:

Advertisement # 43857
Talent Acquisition
Human Resource Services
600-259 Portage Avenue
Winnipeg, MB , R3B 2A9
Phone: 204-945-7518
Fax: 204-945-0601
Email: govjobs@gov.mb.ca
WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.


Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resume and/or application must clearly indicate how you meet the qualifications.


Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.


We thank all who apply and advise that only those selected for further consideration will be contacted.


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