Job Description

Position Summary:

Kenneth E. Spencer Memorial Home is seeking a Support Services Manager to coordinate and oversee the daily operations of housekeeping, laundry, maintenance, and dietary/kitchen services under the leadership of the Acting Director, Support Services. This role plays a key part in ensuring a safe, clean, and well-maintained environment while supporting high-quality care for our residents.

The ideal candidate has leadership experience in seniors' care or hospitality operations, with a strong background in facility management and service delivery. This position requires excellent organizational, communication, and problem-solving skills to manage a multidisciplinary team and ensure compliance with regulatory standards, including in a unionized environment.

Key Responsibilities:

Operational & Facilities Management

Oversee housekeeping, laundry, maintenance, and dietary/kitchen services to ensure quality standards are met. Manage resource allocation, staffing, and workflow to optimize service delivery. Ensure compliance with all health, safety, and infection control regulations, as well as Adult Residential Facility standards. Identify opportunities for improvement in operational efficiency and implement best practices.
Staff Leadership & Development

Lead, mentor, and support a multidisciplinary team of support staff. Oversee hiring, training, scheduling, and performance management of team members. Foster a positive and collaborative work environment, ensuring staff feel supported and engaged.
Quality Service & Compliance

Maintain a clean, safe, and comfortable environment for residents, visitors, and staff. Work closely with dietitians and kitchen staff to ensure meal services meet nutritional and dietary requirements. Collaborate with maintenance staff to uphold preventative maintenance schedules and facility repairs. Ensure all operations align with provincial regulations and accreditation standards.
Stakeholder & Community Engagement

Act as a liaison between staff, residents, families, and external vendors to address concerns and improve services. Maintain open communication to ensure a high level of resident satisfaction. Work collaboratively with other departments to enhance overall resident experience.
Qualifications & Experience:

Bachelor's degree in Social Work, Healthcare Administration, Business Administration, Management, or a related field. An equivalent combination of education and experience in healthcare, hospitality, or facility operations will also be considered. Strong leadership experience in managing multidisciplinary teams particularly overseeing housekeeping, dietary/kitchen services, and maintenance management is advantageous. Knowledge of regulatory requirements in a long-term care or hospitality setting including working in a unionized environment. Excellent problem-solving, organizational, and communication skills. Ability to multitask in a fast-paced environment while ensuring high-quality service delivery.
Personal Attributes:

Compassionate and empathetic approach to resident care and service. Detail-oriented, proactive, and solution-focused in managing operations. Resilient and adaptable to the evolving needs of a long-term care environment. Professional and ethical leadership style.
What We Offer:

A supportive and collaborative work environment. Opportunities for professional development and career growth. Competitive compensation and benefits package.
Job Type:

Full-time, Temporary (one-year term, with the potential to become permanent)

Application Process:

Interested candidates should submit a resume and cover letter outlining their qualifications and suitability for the role. Applications will be reviewed on a rolling basis until the position is filled.

We thank all applicants for their interest; however, due to the high volume of applications, only shortlisted candidates will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Vision care Wellness program
Flexible language requirement:

French not required
Schedule:

8 hour shift Monday to Friday Weekends as needed
Ability to commute/relocate:

Moncton, NB E1E 4N3: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Experience:

Management: 2 years (required) Supervising: 3 years (required)
Language:

English (required)
Location:

Moncton, NB E1E 4N3 (preferred)
Work Location: In person