Job Description

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we\'ve expanded into software and services to sustainably power today\'s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our

Purpose:

• Management of all activities relating to the implementation and delivery of new products, enhancements pertaining to operational related issues and streamlining of processes to improve productivity
• Lead role in Canada managing the HCL partnership with Xerox as it related to the delivery of new product.
• Create and execute a strategic plan to ensure a flawless install process and work with our partners to ensure this plan is achieved through a strategic partner relationship.
• Effective management of Install and Removal backlogs, including completion of fault free installs and removals
• Resolve any arising problems or complaints across stakeholders
• Meet cost, productivity, accuracy and timeliness targets
• Need to strategically manage the work and resources through the partnership with logistics vendor.
• Establishes the team goals and roll out to logistics vendor to achieve these goals.
• Provides guidance, feedback and leadership to the logistics vendors\' managers and direct report to influence and direct performance.
• Promotes an environment of employee involvement in the workplace.

Additional Responsibilities:

• Responsible for providing clear and concise direction and communication of priorities and to achieve site install revenue and timing of delivery goals.
• Daily interface with customers, Xerox US, Warehouse, Sales, Analysts, Admin, Riggers, and others in the Customer Delivery value stream to ensure level of service targets are being met/exceeded.
• Collaborate with other business partners, such as: external and internal customers, supply chain, service organization and logistic partners, etc. to ensure success in the execution of plan and deliveries for all customers are satisfied.
• Manage and share changes to the install results and outlook
• Participate meetings with HCL delivery teams, Managers OTC, finance, inventory team.
• Leading Planning and Operations meetings and participating supply meetings as required.
• Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support.
• Interacts regularly with both Xerox and HCL management on matters concerning several functional areas, divisions and/or customers.
• Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.
• Accountable for projects or programs that drive productivity within the team.
• Achieve KPIs targets, such as install revenue, delivered not installed metric and order input to financial install process cycle time.
• Develop and monitor team KPIs to achieve business & clients\' objectives.
• Using available systems to analyze data to prepare KPI metrics and management reports, conduct root cause analysis to drive continuous process improvement.

Qualifications:

• Work experience running a national program with responsibilities for setting and executing a strategic plan along with driving productivity initiatives to deliver over plan results.
• Strong leadership, influencing, communication and presentation skills.
• Ability to work in the team environment independently and with cross-functional team
• Seasoned management skills in setting team objective, drive cross-functional collaboration, prudent risk-taking, self-awareness and adaptability, results and performance driven individual.
• Resilient and able to handle pressure. Self-directed, self-disciplined and highly organized; big picture orientation with attention to detail.
• Able to prioritize multiple tasks with a sense of urgency in a very fast-paced environment. Ability to comprehend new information rapidly and integrate same to create successful outcomes.
• Excellent interpersonal and communication skills (both oral and written)
• Exceptional analytical skills, negotiation and problem resolution skills. Experience with cost/benefit analysis. Knowledgeable in planning, statistics modeling, what-if scenario analysis is preferred. Ability to influence and drive fact-based decision making.
• University Degree or equivalent business management experience
• In-depth knowledge and understanding of supply chain management, planning, demand and inventory management.
• Computer / systems literacy knowledge a requirement.
• Presentation and negotiation skills required.

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to talentacquisitionsupport@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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