Job Description

SUMMARY

The Manager is accountable for providing leadership, support, and oversight for the day-to-day operations of programs, including Assisted Living, Adult Developmental Services and Acquired Brain Injury, operated by Participation Lodge Grey Bruce at the Lodge site. Responsibilities include ensuring the day-to-day smooth functioning of operations, planning, development and sound financial management of all programs.

The Manager oversees all direct support staff within the 24/7 work environment, providing direction, assigning work tasks and projects, and ensuring staff perform optimally in accordance with the Mission and Values of PLGB. The Manager assures that services and supports meet the highest professional standards, including the respect of dignity and rights of the people served and supported, and also meets the needs of all stakeholders including the individuals served, their families, Ministry funders and community partners. The Manager collaborates/partners with key stakeholders including government officials, service professionals in other organizations, as requested.

KEY RESPONSIBILITIES

Program Operations

Manages the daily operations of all programs operating within the Lodge, ensuring reliable, consistent, and high-quality service provision, maximizing operational effectiveness and efficiencies, and executing (or facilitating the execution of) policies and procedures.

Provides ongoing feedback, coaching, training, and performance management to staff to grow skills, knowledge, and abilities in a highly positive and productive workplace culture.

Ensures supports and services to individuals are aligned with their person-directed service plans, respectful of their dignity, rights, and well-being, and promote safe and healthy environments.

Engages in participative, collaborative approaches with individuals, staff, families, and colleagues.

Performs on call duty and delegates as required; is available for the purpose of consultation and response in the event of an emergency.

Health and Safety

Responsible for on-going oversight, management and implementation of Health and Safety policies and procedures and Infection, Prevention and Control (IPAC) measures. This includes education/training and continuous improvement strategies.

Financial Management

Identifies and evaluates financial needs for input into program budgets; monitors, tracks, and reconciles program expenditures of all assigned cost centres to ensure effective use of resources and fiscal accountability relative to approved budgets within prescribed organizational limits; authorizes petty cash and takes action to resolve problems or anomalies.

Ensures efficient payroll support for staff under their supervision.

Ensures regular reviews of resident finances to ensure that accurate records are maintained, and that policy and procedures are followed.

Human Resource Management

Creates a team-based culture through establishment of team norms, goal planning, regular meetings and continual communication and management style that is participative and problem-solving.

Facilitates formal and informal training/education sessions for staff.

Provides regular feedback, guidance, and functional advice to staff concerning their performance.

Coaches and mentors staff, proactively sharing and leveraging knowledge of the sector and the individuals served.

Inspires staff to find creative ways to overcome obstacles and strive for continuous improvement.

Supports resolution of internal conflicts between staff, engaging in collaborative problem-solving approaches and facilitating solutions, as required.

Works closely with Human Resources on the full cycle of recruitment and selection processes including proactively identifying recruitment needs, screening, interviewing, hiring, onboarding, and training of staff.

Program Administration

Maintains appropriate schedules for each area of responsibility based on support needs.

Completes ongoing internal administrative tasks including reviewing and approving timesheets, payroll, expense claims, and vacation requests.

Promotes an awareness and provides monitoring of service delivery and quality assurance measures, aligned with relevant legislative requirements set out by Ministries and licencing bodies.

Brings issues or concerns with respect to service quality, safety, staff education, training, and performance to the attention of the Director of Programs.

Maintains working knowledge of the collective bargaining agreements including grievance procedures and escalates matters as needed.

Manages the Passport program ensuring individuals in receipt of Passport funding have the necessary supports to meet their needs and attain their goals.

Key Relationships

Facilitates the understanding of and Agency capacity to meet the needs and aspirations of Supported Individuals and their families and support networks.

Actively networks and collaborates with community partners and service providers to improve quality, accessibility, and availability of supports and services.

QUALIFICATIONS

Education & Training

College Diploma OR bachelor's degree in human or social services or a related discipline.

Training and/or certification in CPI (Crisis Prevention) and other mandatory health and safety practices.

Training in Conflict Management, Leadership, Disability Studies, Applied Behavioural Analysis.

Experience

Several years of related experience in a supervisory/management capacity, including experience coordinating, scheduling, and supporting organizational activities and projects in a 24/7 direct care and support environment.

Strong skills and knowledge gained in behavioural/developmental/human/social services.

Administration of collective agreements.

Proficiency with technology including MS Office 365 (Excel, Word, Outlook), and other software programs needed to produce documents, reports, databases, presentations and communication vehicles for staff training and development.

WORKING HOURS & WORK ENVIRONMENT

Position requires flexible work hours, which may include occasional evenings and weekends.

Emergency on-call telephone response, as required.

24/7 working environment.

Occasional travel may be required.

Note: This job description is intended as a guide to reflect the principal functions of the job. It is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of Management.

Job Types: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

Benefits:

Casual dress Discounted or free food Employee assistance program Extended health care Life insurance On-site parking RRSP match Vision care
Ability to commute/relocate:

Holland Centre, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a valid G licence with 3 or less demerit points? Do you have a vulnerable sector check from with 6 months? Do you have a valid TB test from within the last year? Please provide a personal email to contact you
Education:

Bachelor's Degree (preferred)
Experience:

vulnerable sector management: 3 years (required)
Licence/Certification:

First Aid/CPR Certification (preferred) NVCI/CPI/Safe Management certification (preferred)
Work Location: In person