Job Description

:Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto\'s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.Network Operations is seeking a Manager, Network Operations; this position will lead operational business improvement initiatives, such as business process management, standards, training, and compliance, in support of rail, bus and integrated NOC functions through facilitating opportunities in continuous improvement, design and development of effective and efficient quality assurance, training programs, and project management.What will I be doing?

• Provides leadership to a team responsible for command and control over rail and bus-related activities within the Metrolinx network to ensure the safe separation of bus and rail movements from non-rail/bus movement activities (i.e. construction, maintenance and third-party works).
• Lead NOC function streams related to the development and execution of daily operations and deliver recommendations to support continuous improvement to improve on-time performance within the business unit.
• Provides leadership to develop and deploy a strategic vision and align others to connect ongoing projects and initiatives with corporate goals and objectives. Develop and recommend service disruption recovery plans and communicates with NOC staff to maintain high levels of service reliability, expedite service recovery plans, and minimize passenger delays. Identify opportunities for business improvement and lead workstreams to drive initiatives to support change within the operational aspects of the business.
• Monitor delivery of communications during major rail service disruption and recovery incidents.
• Recommend revisions to operational emergency response plans and manages daily operational recovery related activities.
• Review technical and functional reports for planned recovery operational changes; identifies weaknesses that could impact service, customer satisfaction, and safety.
• If necessary, liaise with third-party Train Control partners to ensure contract compliance and stakeholder expectations are prioritized. Identify and facilitate third-party process improvement opportunities and drive change in this area of the business.
• Implement, practice, oversee and communicated processes and systems focused on regulatory and safety compliance that ensure the safe and efficient movement of trains and is aligned with regulatory/legislated requirements, corporate policies and customer expectations.
• Liaise with regulators, railways, external agencies, and emergency personnel, and coordinates response, recovery, and investigation in the event of rail or bus operation-related emergency situations.
• Manage emergency situations and other unexpected events while ensuring safety of employees and general public, limiting the impact to railway operations, and adhering to Canadian Rail Operating Rules (CROR), Metrolinx policies and procedures.
• Develop and maintain an environment of positive collaboration through strong working relationships and linkages between business units as well as maintaining effective working relationships with key stakeholders to optimize compliance activities.

Note: The incumbent may be required to work on long-term special projects as assigned. What Skills and Qualifications Do I Need?

• Completion of a degree in a Transportation Planning/Management, Business Administration, or a related discipline - or a combination of education, training and experience deemed equivalent.
• Demonstrated progressive experience leading daily operations of a major commuter rail and bus transportation hub.
• Knowledge of the Employment Standards Act, Occupational Health & Safety Act, and applicable building codes.
• Currently, or previously, held/maintained a Canadian Rail Operations Rules (CROR) qualification as a Rail Traffic Controller, is required.
• Knowledge of formal and informal policies and organizational interconnections to navigate boundaries and manage regulatory / compliance.
• Experience with project management and related systems requirements and development methodologies; experience monitoring project progress, related staff, resources, and activities for adherence to timelines, and achievement of project performance results.
• Experience leading transformational change to adapt to new or changing requirements and reflecting on lessons learned.
• Diplomacy, negotiation, and persuasion skills to administer and negotiate vendor contracts; manage customer service and facilities management issues.
• Personal resiliency to manage conflicting pressures and address front-line customer-facing issues.
• Problem solving and oral/written/presentation skills to manage communication with stakeholders, resolve issues, and tailor communications.
• In depth knowledge of Railway Operations.
• Rail Traffic Control experience is an asset.

Don\'t Meet Every Requirement?If you\'re excited about working with Metrolinx but your past experience doesn\'t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.Accommodation:We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email .Application Process:All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.#LI-SC1

Metrolinx