Job Description

Job Requisition Id: 164553
Business Function: Retail
Primary City: Ottawa
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: CPMGA02
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 01/31/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.



Reporting to the Director Retail Dealer and Business Development, manages the Retail Business relationship between Canada Post and the Corporate office of one or more companies with national dealership agreements for postal outlets. The key objectives are to build the relationship with the National Retailer at both the senior management levels and with the Retail Business Managers and increase the National Retailer\'s participation in Canada Post\'s Retail system.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, National Retailer Accounts.

• Consults with the National Retailer\'s Corporate office on their strategies, and on Canada Post\'s Retail Business strategy; provides advice on specific marketing, sales and operational issues and on image and merchandising programs. Meets regularly on day-to-day issues with the National Retailer Area Managers and on a periodic basis with their senior executive levels.

• Provides performance evaluation results to the National Retailers including: overall performance, sales, training, operating and financial control in private sector Retail outlets.

• Maintains an in-depth knowledge about the National Retailer and their Retail Business.

• Establishes a solid working relationship with Retail Business Managers to support the contracted relationship and ensure the efficient provision of services to all retail dealers;represents the interest of the Retail Business Manager and presents their concerns to their National Head Office.

• Manages specific issues relating to national/regional retail dealers and prepares reports as required.

• Implements Corporate Retail sales programs and where appropriate, recommends changes to Corporate Retail Sales and Merchandising in order to protect and expand the Corporation\'s business with its retail National accounts.

• In conjunction with Retail Support and National Retailers, develops contingency plans for continuing service during labour or service disruptions.

• Integrates the National Retailer\'s sales, marketing and advertising with their overall Retail Business Plans and strategies.

Job Responsibilities (continued)

• Studies sales results and provides recommendations on product performance, market trends, market developments, opportunities and threats within a specified geographical area and identifies customer needs/requirements and product enhancements to Head Office Retail Sales and Merchandising.

• Serves as a focal point for Retail sales; identifies issues requiring immediate action; works with speciality Head Office functions in the assessment and preparation of retail business proposals for presentation by Head Office Retail . Acts on the direction from the Director, Retail Dealer and Business Development to increase revenue opportunities.

• Works with the National Retailer in assisting them to set the next year\'s revenue projections and targets. Monitors retail sales and operations performance and works with all Retail functions to develop remedial action plans and strategies when shortfalls are identified or opportunities develop.

• Supports the National Retailer in their internal marketing and advertising programs and integrates Retail Business marketing and advertising programs to the benefit of both.

• Works with the National Retailer\'s Capital Plan and with the Retail Network on all new outlet possibilities as well as outlet change proposals, including managing processes for opening and closing of retail outlets, relocation, redesign and outlet operator revisions.

• Prepares an Annual activity plan to ensure that business goals and revenue targets are achieved; ensures the Annual activity plan meets objectives.

• Contributes to the development of Corporate policies governing the development and operation of the private sector Retail Network.

Qualifications

Education

• Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training

Experience

• 3 to 5 years of relevant business development and management experience
• Retail territory management experience preferred.

Other Candidate Requirements

• Proficient computer skills and competent with Microsoft Office programs
• Excellent team building and leadership skills and experience
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
• Strong interpersonal skills with an ability to build and maintain relationships
• Strong oral and written communication skills

Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada\'s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our Leadership Behaviours
Decision Making - A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation\'s best interests.
Accountability - An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation - A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution - A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People - A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post\'s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety - We are committed to a safe and healthy environment for all our stakeholders.
Customer - We serve Canadians with pride and passion.
Respect - We treat each other with fairness and respect.
Integrity - We act responsibly and with integrity.
Transformation - We will innovate and transform to win in the marketplace.

Canada Post