Job Description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Tim Hortons Manufacturing (Ancaster) - Job Opportunity
Operations Manager -- Multi-Shift Food Manufacturing (Coffee) | Ancaster, Ontario | On-site
Make every cup count. As Operations Manager, you'll lead a multi-shift, high-throughput plant producing roasted and packaged coffee loved by millions. You'll own production, warehousing, and inventory performance--delivering safe, high-quality product on time while developing a high-performing team and driving continuous improvement.
What you'll do

• Lead & develop the team: Build capability across supervisors and hourly staff through hiring, training, coaching, and fair performance management; foster an engaged, inclusive, and safety-first culture.
• Run the plan: Own master scheduling and daily execution to meet volume and service targets across raw materials, labour, and line time.
• Own inventory: Manage green coffee consumption, WIP, finished goods, and packaging to plan; maintain accurate system records and cycle counts.
• Raise the bar on quality & food safety: Partner with QA to meet GMP, HACCP and BRC/BRCGS standards; deliver "in-spec" product right-first-time.
• Drive continuous improvement: Lead problem-solving and Kaizen efforts to improve OEE, yield, changeover time, and material loss; embed TPM practices.
• Deliver results: Track KPIs (OEE, schedule adherence, scrap, safety leading/lagging indicators) and review performance with the team to close gaps.
• Steward resources: Build and manage operating/project budgets and schedules while complying with company and regulatory policies.

What you'll bring

• 5+ years' leadership in food, beverage, or pharma manufacturing.
• Hands-on experience with GMP, HACCP, BRC/BRCGS, and regulatory compliance.
• Proven people leadership with clear communication and accountability.
• Comfort with production systems and KPIs (e.g., SAP or similar ERP).

What we offer

• Comprehensive benefits from day one
• Pension Plan
• Paid time off, paid breaks, uniforms/PPE provided
• Training budget & growth path to Plant Manager or Multi-Site Ops
• Free on-site parking and (of course) great coffee

We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Skills Required