Job Description

P

OSTING DATE:

July 21, 2025

POSTING NUMBER:

2025-027

POSITION TITLE:

Manager, Main Street Program

UNION:

Excluded

WORK AREA:

162 Main Street, 122 Powell Street, and other locations as assigned

SALARY RANGE:

$72,000 - $88,000

HOURS OF WORK:

Wednesday to Sunday, 0900 hrs to 1700 hrs

REPORTS TO:

Director, Operations

SUPERVISES:

Program Coordinators, Mental Health Workers, Personal Support Workers, etc.

POSTING CLOSE DATE:

August 4, 2025

START DATE:

ASAP


All candidates subject to a criminal record check.



Please see including required qualifications below.

About MPA Society

MPA Society is an award-winning and accredited non-profit agency that has supported people living with mental illness for over 50 years. Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery. MPA Society operates over 30 social, recreational, advocacy and housing programs that support people in their own communities.



This position supports the Director, Operations and the Main Street permanent supportive housing program located at 162 Main Street, just one block from our Administration Office on Powell Street . The successful candidate will work with a variety of internal and external stakeholders. This dynamic and fast paced working environment involves a balance between Mental Health program management and administrative responsibilities. We offer competitive wages and benefits, and opportunities to grow professionally with the organization while applying your abilities and values in a meaningful way for those we support.

NON-CONTRACT ROLE DESCRIPTION

TITLE:

Manager, Main StreetPrograms

REPORTS TO:

Director, Operations

SUPERVISES:

Program Coordinator, Mental Health Workers, Personal Support Workers, etc.

ROLE SUMMARY

Located in Vancouver's Downtown Eastside, the Main Street supportive housing program situated at 162 Main Street consists of 68 units of self-contained apartments for individuals existing homelessness, many of whom have experienced a history of trauma, substance use, and/or mental health challenges.



The Manager is responsible for the day-to-day operations and maintenance of assigned programs and residences. In conjunction with the Director, the Manager plays a key role in developing and implementing strategic plans, programs, policies and procedures for the division, and implementing performance measurements and quality improvement initiatives.

KEY ACCOUNTABILITIES

Manages staff and volunteers by hiring, assigning work, providing feedback and evaluation, determining and providing required training and orientation and maintaining timekeeping and attendance records. Resolves staffing issues and participates in the disciplinary process and grievance process in consultation with the Director and Human Resources. Ensures the maintenance, cleanliness and safety of the programs and residences by monitoring compliance with standards and legislation and making arrangements with outside contractors for maintenance work. Ensures the maintenance of inventory of supplies Performs administrative and financial functions for designed program areas, including monitoring budget, completing timesheets for payroll purposes, authorizing expenditures and preparing residential budgets and contracts for submission to finding agencies. Ensures regularly updated tenant rent roll information and monitors rent collection and arrears. Manages all aspects of referrals to designated programs by interviewing clients, gathering background information, determining program suitability for potential clients, informing clients of program policies and procedures, and making referrals to other programs. Performs or oversees case planning with clients and healthcare providers to meet the needs of clients and the community. Advocates for clients by problem solving in areas such as financial assistance, accessing community resources, and obtaining volunteer placements. Prepares, reviews and maintains documents and reports such as care plans, resident progress reports, and statistics. Acts as a liaison and representative of the agency with community agencies and funders, in Community Advisory Committees, and promotes and encourages community involvement in the division and the agency.

QUALIFICATIONS

A level of education, training and experience equivalent to a Bachelor's Degree in a relevant behavioural science supplemented by training in accounting processes, plus 5 years recent experience in a mental health related agency with responsibility for front line service delivery, crisis debriefing and support, conflict resolution and case planning. Three years' management or supervisory experience.



Knowledge of psychosocial rehabilitation approaches and services, dual diagnosis issues and community mental health and social service resources.


Experience working with mental health consumers Ability to provide leadership and supervision to staff. Excellent communication and problem solving skills, the ability to exercise initiative and excellent judgement including confidentiality pertaining to areas of agency operations. Ability to define priorities and manage time effectively in dealing with multiple priorities Demonstrated ability to work effectively with a diverse group of individuals, including unionized staff and their representatives, mental health consumers, funders, community agencies, government, the general public, and management Ability to effectively advocate for individuals and groups, and to promote consumer empowerment. Ability to work independently with minimal supervision. * Familiarity with Microsoft Office suite