Job Description

Location Address: 100 Queens Quay East, 9th Floor, Toronto
Number of Openings: 1
Pay:
$81,442.00 - $146,641.00
Job Posting Description:
Manager, IT Workforce Capacity Planning
This role is #LI-Onsite
Are you passionate about strategic workforce and resource management? Reporting to the Senior Manager of IT Strategy & Management, you will have strategic responsibilities as we continue to mature IT's capacity management. You will lead the creation and operationalization of capacity plans across IT and act as a point of contact for resource allocation, conflict resolution and development of workforce capacity solutions in support of business goals. You will also be responsible for planning and forecasting of headcount based on required skills, ensuring the IT Division has the right resources and capacity to meet current and future demands,
You will manage the allocation of IT resources to ensure the delivery of projects and operational activities. You will analyze resource requirements, balancing workloads, and ensuring that the IT team is adequately staffed to meet project deadlines and organizational goals.
If you are passionate about developing and executing workforce strategies, ensuring optimal resource allocation and capacity management, then this is the role for you!
About the Role
Resource Planning and Capacity Management:

• Serve as a subject matter expert on workforce capacity planning
• Responsible for creating, implementing, and maintaining a Capacity Planning Framework and forecasting tools.
• Develop and implement a comprehensive strategic workforce capacity plan to ensure optimal staffing levels
• Monitor and analyze workforce demand and supply and resource utilization to identify potential capacity gaps and opportunities
• Implement strategies to optimize resource usage and address imbalances or bottlenecks.
• Measure and monitor effectiveness of capacity plans and adjust as required.
• Working with the appropriate partners, forecast future talent needs/gaps and the availability of the right talent into the right skills and roles
• Create, maintain, and manage skills matrix.
• Translate needs into the right skills and roles
• Balance requirements against costs and risks, ensuring optimized skill matches and capacity to deliver on future engagements

Collaboration with IT Product and Platform Owners

• Work with IT Product and Platform Owners to understand demand and backlog volume, and upcoming resource needs to ensure workforce alignment with IT Product and Platform team priorities.
• Participate in sprint planning sessions to provide insights on resource availability, capacity constraints, and the necessary skills for successful execution within ongoing Agile workflows.
• Ensure resources are allocated and maintained at a consistent velocity throughout sprints and iterations.
• Gather feedback from IT Product and Platform Owners regarding resource performance and capabilities, utilizing this information to inform workforce planning.

Forecast and Reporting:

• Collect, analyze, and interpret workforce data to identify trends and patterns
• Report on resource allocation, utilization, and capacity forecasts.
• Develop Executive Level dashboards to report on and provide insight into workforce capacity and performance and to inform decision-making.
• Ensure appropriate reporting to allow teams to plan and manage their resources.

Staff Allocation:

• Assign IT resources to projects based on skills, experience and availability.
• Ensure a balanced distribution of workloads to prevent burnout and maintain high productivity levels.

Collaboration and Communication:

• Collaborate with key stakeholders, including Team Leads, project, platform, and operational teams to effectively allocate the appropriate resources.
• Liaise between project and product teams, IT management, and other key partners to facilitate effective resource management and resolve gaps.
• Effectively communicate capacity planning strategies, resourcing gaps, and relevant updates.

Process Improvement:

• Evaluate and improve resource management processes and tools.
• Implement best practices and new technologies to enhance resource planning and allocation.

About You

• Bachelor's degree or equivalent in business, management, human resource management, or related experience.
• 5+ years of experience in capacity planning management
• 5+ years of experience in Project Management or other Project Management Office roles
• Intermediate to Expert level in MS Project and Project Online and ability to manage resourcing.
• Proficient in administrative systems with advanced skills within the Microsoft suite of tools. (with a focus on Excel, Power BI, Project Online)
• Experience in building capacity/forecasting models and plans and undertaking complex analysis to produce applicable insights.

We offer a comprehensive suite of benefits including:

• Health/Dental Benefits
• Access to an Employee & Family Assistance Program
• a Defined Benefit Pension
• Discounts on products and services via Workperks.

There is a world of opportunities at the LCBO...
Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.
The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click "Apply with LinkedIn" you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.
If you have any questions concerning the LCBO's collection and use of personal information, please contact the .
Work Hours: 36.25
Union / Non-Union: Non-Union
Job Posting End Date: October 31, 2025
The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Skills Required