Job Description

R\xc3\xa9f\xc3\xa9rence # JG-17081

Assomption Vie est \xc3\xa0 la recherche d\'une personne qualifi\xc3\xa9e comme Gestionnaire des op\xc3\xa9rations TI au sein du service de Technologie Informatique.

Assomption Vie a \xc3\xa9t\xc3\xa9 fond\xc3\xa9e en 1903 et, en 1913, le si\xc3\xa8ge social a \xc3\xa9t\xc3\xa9 transf\xc3\xa9r\xc3\xa9 \xc3\xa0 Moncton, au Nouveau-Brunswick, d\'o\xc3\xb9 le service exceptionnel et l\'esprit d\'innovation de l\'organisation continuent d\'\xc3\xaatre l\'une des plus grandes soci\xc3\xa9t\xc3\xa9s mutuelles d\'assurance-vie au Canada. L\'\xc3\xa9quipe de distribution exceptionnelle d\'Assomption Vie est compos\xc3\xa9e de plus de 7 000 courtiers dans toutes les provinces et tous les territoires du Canada. Assomption Vie a re\xc3\xa7u la cote A-M Best pendant vingt-deux ann\xc3\xa9es cons\xc3\xa9cutives et, avec un effectif de 240 personnes, a \xc3\xa9t\xc3\xa9 choisie comme l\'un des meilleurs employeurs du Canada atlantique pour 2021 et 2022.

Description du poste:

Relevant du Vice-pr\xc3\xa9sident, chef de l\'information et de la technologie, le r\xc3\xb4le du gestionnaire des op\xc3\xa9rations TI est d\'assurer le bon d\xc3\xa9roulement d\'op\xc3\xa9rations informatiques quotidiennes.

Le d\xc3\xa9tenteur du poste devra assurer la performance et la stabilit\xc3\xa9 de tous les syst\xc3\xa8mes de production, tout en g\xc3\xa9rant les co\xc3\xbbts d\'infrastructure. La satisfaction des intervenants fait \xc3\xa9galement partie des priorit\xc3\xa9s du gestionnaire.

Responsabilit\xc3\xa9s :

• \xc3\x89tablir et entretenir des relations avec d\'autres gestionnaires des TI afin de bien comprendre les besoins \xc3\xa0 travers de l\'entreprise;
• Assurer que la prestation rentable des services des TI r\xc3\xa9pond \xc3\xa0 ces besoins et r\xc3\xa9agir avec aisance et rapidit\xc3\xa9 aux priorit\xc3\xa9s changeantes de l\'entreprise;
• Assurer que les exigences relatives \xc3\xa0 la performance des syst\xc3\xa8mes et au niveau de service sont respect\xc3\xa9es.
• \xc3\x89tablir et g\xc3\xa9rer les indicateurs de performance cl\xc3\xa9s (KPIs) pour le rendement des activit\xc3\xa9s quotidiennes des TI;
• Assurer le respect des normes technologiques, du processus de gouvernance et des mesures de rendement \xc3\xa9tablis par l\'entreprise afin d\'offrir des services de TI de qualit\xc3\xa9;
• Amener une expertise technique approfondie concernant les initiatives tactiques et op\xc3\xa9rationnelles;
• Diriger la planification et la gestion aux op\xc3\xa9rations quotidiennes de TI et du soutien aux utilisateurs, l\'administration des syst\xc3\xa8mes d\'infrastructure de base et des bases de donn\xc3\xa9es, l\'exploitation des r\xc3\xa9seaux, les syst\xc3\xa8mes d\'exploitation et les applications techniques;
• R\xc3\xa9pondre \xc3\xa0 la demande en TI en constituant un bassin \xc3\xa9quilibr\xc3\xa9 de ressources internes et externes afin de s\'assurer que les bonnes ressources sont disponibles au bon moment;
• Mener une \xc3\xa9quipe de techniciens, de professionnels et de gestionnaires afin de r\xc3\xa9pondre avec succ\xc3\xa8s aux engagements pris pour la prestation de services de TI.

Qualifications :

• Dipl\xc3\xb4me en informatique, en g\xc3\xa9nie ou en syst\xc3\xa8mes d\'information, ou exp\xc3\xa9rience de travail pertinente et d\xc3\xa9montr\xc3\xa9e dans l\'industrie des TI;
• Toute certification en gestion des TI (p. ex., certification ITIL ou Lean IT) ou exp\xc3\xa9rience de travail pertinente sera consid\xc3\xa9r\xc3\xa9e comme un atout;
• Toute formation ou certification en gestion de projets (p. ex., certification PMP ou formation en gestion du service \xc3\xa0 la client\xc3\xa8le), ou toute exp\xc3\xa9rience de travail pertinente sera consid\xc3\xa9r\xc3\xa9e comme un atout;
• Exp\xc3\xa9rience dans les op\xc3\xa9rations 24 heures sur 24, 7 jours sur 7;
• Connaissance des lignes directrices relatives au contr\xc3\xb4le de s\xc3\xa9curit\xc3\xa9, dont les objectifs de contr\xc3\xb4le de l\'information et des technologies connexes (COBIT) ou la norme ISO 17799;
• Vaste exp\xc3\xa9rience de la gestion d\'infrastructures et d\'op\xc3\xa9rations;
• Bilingue - Fran\xc3\xa7ais et anglais - \xc3\xa0 l\'oral comme \xc3\xa0 l\'\xc3\xa9crit

Pour exprimer votre int\xc3\xa9r\xc3\xaat dans cette opportunit\xc3\xa9, veuillez cliquer ici :

Pour plus de renseignements, contactez Jamie Grant, associ\xc3\xa9 ou Brooke Ireland, consultante principale chez .

Assomption Vie s\'engage \xc3\xa0 cr\xc3\xa9er un environnement propice \xc3\xa0 la diversit\xc3\xa9 et tient \xc3\xa0 l\'\xc3\xa9galit\xc3\xa9 des chances en mati\xc3\xa8re d\'emploi. Nous prenons nos d\xc3\xa9cisions d\'embauche sans distinction de race, de couleur, d\'ascendance, de religion, de sexe, d\'origine nationale ou ethnique, d\'orientation sexuelle, d\'\xc3\xa2ge, de citoyennet\xc3\xa9, d\'\xc3\xa9tat civil, de situation familiale, de caract\xc3\xa9ristiques g\xc3\xa9n\xc3\xa9tiques, de handicap, d\'identit\xc3\xa9 ou d\'expression sexuelle, de statut de personne graci\xc3\xa9e, de condition sociale ou d\'activit\xc3\xa9 politique.

Nous apporterons un soutien aux personnes handicap\xc3\xa9es tout au long du processus de recrutement, notamment par des accommodements tenant compte des besoins d\'accessibilit\xc3\xa9 des candidat.es. Si vous avez besoin d\'accommodements pour participer au processus de recrutement, veuillez \xc3\xa9crire \xc3\xa0 .

Meridia Recruitment Solutions relie des organisations de premier plan avec les meilleurs talents en \xc3\xa9tablissant des relations solides et en cr\xc3\xa9ant des correspondances id\xc3\xa9ales avec les candidats, car nous ne r\xc3\xa9ussissons que lorsque vous l\'\xc3\xaates. Nous appr\xc3\xa9cions l\'int\xc3\xa9r\xc3\xaat que vous portez \xc3\xa0 cette opportunit\xc3\xa9.

Pour en savoir plus sur Meridia Recruitment Solutions, nos offres d\'emploi et nos conseils de carri\xc3\xa8re, nous vous invitons \xc3\xa0 explorer notre site et \xc3\xa0 vous abonner aux alertes d\'emploi.

Reference # JG-17081

Meridia Recruitment Solutions has partnered with Assumption Life, to recruit for their Manager, IT Operations role in Moncton, New Brunswick.

Assumption Life was first founded in 1903 and in 1913 the head office was transferred to Moncton, New Brunswick from where the organization\'s outstanding service and innovative spirit continues to be one of the largest mutual life insurance companies in Canada. Assumption Life\'s exceptional distribution team is made up of over 7,000 brokers across all Canadian provinces and territories. Assumption Life has been given an A-rating by A.M Best for twenty-two consecutive years and, with a staff of 240, has been chosen as one of Atlantic Canada\'s Top Employers for both 2021 and 2022.

Role Description:

Reporting to the Vice President, Information Technology and Chief Digital Officer, the role of the IT Operations Manager is to ensure the smooth running of daily IT operations.

The successful candidate must ensure the performance and stability of all production systems while managing infrastructure costs. Stakeholder satisfaction is also part of the manager\'s priorities.

Your Responsibilities will include:

• Establish and maintain relationships with other IT leaders to fully understand the needs of the business.
• Ensure cost-effective delivery of IT services to meet those needs and respond readily to changing business priorities
• Ensure system performance and service level requirements are met.
• Establish and manage key performance indicators for IT operations
• Ensure compliance with technology standards, governance process and performance measures established by the business to deliver quality IT services
• Provide in-depth technical expertise on tactical and operational initiatives
• Provide direction in the planning and management of IT operations and production support, core infrastructure systems and database administration, network operations, operating systems, and technical applications.
• Meet IT demand by building a balanced pool of internal and external IT resources to ensure the right resources are available at the right time.
• Lead a team of technical, professional, and managerial staff to successfully deliver on IT service commitments

Your Qualifications:

• Degree in computer science, engineering or information systems, or relevant and demonstrated work experience in the IT industry
• Any IT management certification (e.g., ITIL or Lean IT certification) or relevant work experience will be considered an asset
• Any project management training or certification (e.g., PMP certification or customer service management training), or relevant work experience will be considered an asset
• Experience with 24/7 operations.
• Knowledge of security control guidelines including Control of Information and Related Technology Objectives (COBIT) or ISO 17799.
• Extensive experience in infrastructure and operations management.
• Bilingual - French and English - written and spoken

To express interest in this opportunity, please click on the "Apply Now" button below.

For more information contact Jamie Grant, Partner or Brooke Ireland, Senior Consultant at bireland@kbrs.ca.

Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity.

We will provide support in the recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant\'s accessibility needs. If you require accommodation in order to participate as a candidate in the recruitment process, please contact .

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

To learn more about Meridia Recruitment Solutions, our job opportunities, and career advice we invite you to explore our site and subscribe for career alerts.

Meridia Recruitment Solutions