Job Description

OverviewDo you want to help team members from across WorkSafeBC understand the perspectives, needs, and experiences of our stakeholders and enable experience design that makes a difference to the workers and employers of BC? Our Experience, Marketing and Insights team is looking for a Manager, Innovation and Employer Experience, to support cross-functional teams in leading experience and brand alignment across all innovation initiatives, enterprise wide, as well as within prevention and insurance.Reporting to the Senior Manager, Experience, this strategic role will involve overseeing research and collaborating with colleagues across our business to identify gaps in experience, influencing decision-makers across the organization, supporting teams on innovative projects aimed at improving our stakeholders experiences, ensuring consistency and alignment to our Stakeholder and Employee Experience Framework, our brand, and our corporate goals, and measuring the impact of our efforts.Youll lead a stakeholder experience team that maximizes market and behavioural research and leverages business knowledge to help us understand the needs and perceptions of those we serve so that we can create consistent outreach, programs and services that meet and exceed the needs of the workers and employers in our province.This is an exciting opportunity for someone with a passion for innovation and stakeholder experience, a background working in an agile environment, and who enjoys fast-paced work and the ability to see the impacts of their efforts quickly. Youll play a key role in WorkSafeBCs reputation management and development and in furthering our role in promoting a health and safety culture at workplaces throughout BC.Where youll workAt WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.In this role, you will work primarily from our Richmond Office with some flexibility to work from your home in B.C.What you'll doAs Manager, Innovation and Employer Experience, you will:

• Provide leadership and direction to a stakeholder experience team on priorities, objectives, and implementation plans, in consultation with the Manager, Experience
• Work across teams to collaborate with leaders around the organization, particularly in the Innovation, Prevention and Assessments portfolios, on experience design plans and strategies
• Develop, implement, and measure marketing, insights and service experience plans for initiatives that impact employee experience and external stakeholder experience, and contribute to the development and implementation of a corporate-wide experience framework
• Lead the development of metrics for success for WorkSafeBC experience initiatives and ensure effective measurement, lessons learned and action taken
• Provide consultation and direction for pods, innovation teams, and projects across WorkSafeBCs business and through all channels including web, portal, social media, video, print and in person strategies to ensure that the employer and employee experience we deliver is consistent, and aligned to our corporate goals, Stakeholder and Employee Experience framework, and our brand
• Lead and direct research to facilitate optimal User Experience (UX) and service experience
• Provide leadership to developing WorkSafeBC experience ambassadors throughout the organization and ensure the WorkSafeBC identity is supported by developing and implementing service experience strategies that meet specific divisional needs

Is this a good fit for you?Were looking for someone who can:

• Think and act strategically to identify creative and innovative approaches, ideas, and solutions, while also recognizing the importance of the details
• Implement a service design approach to the role.
• Bring Experience in market research
• Be proactive, has an entrepreneurial mindset and will support clients with a can-do approach to solving complex problems and opportunities in collaboration with internal and external resources
• Present and convey information effectively and persuasively, both orally and in writing, to internal clients at all levels of the organization
• Use effective verbal and written communication skills and influence others to achieve objectives
• Build effective relationships while working in cross-functional teams
• Develop, coach, and manage employees in a unionized environment

Your background and experience:

• A masters degree in research, Social Science, Marketing, Psychology or Equivalent
• A minimum of four years of management experience
• Experience managing in an agile environment, specifically across agile or innovation products or programs
• Training in agile framework and environment is an asset

An equivalent combination of education, training and work experience will be considered.Important to know:

• Confirm youre legally entitled to work in Canada
• Salary $116,185.86 - $141,165.82 Annually

Want to apply?

• You must apply by 4:30 p.m. PST on the closing date.
• If you require accommodation during the assessment process, please email

when you submit your application. * Please note that we will be starting standardized assessments prior to the closing date.Learn more: Read up on and find .

WorkSafeBC