Job Description

Join Servus Credit Union

-

Canada's Largest Credit Union!

We are hiring for a

Manager Infrastructure and Network Services

in our

Data Technology and Infrastructure

department.

Posting Closes: Friday, August 29, 2025

At

Servus Credit Union

, we do things differently--because we're a credit union, not a bank. And that difference matters.



We believe in putting

people before profits

, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most:

our members, our employees, and our communities

. Whether it's through profit sharing, competitive rates, or local initiatives that make a real impact, we're here to help Albertans feel good about their money.



We're looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that's innovative, hardworking, collaborative and deeply rooted in community,

we want to meet you

.

Join Servus and discover a better way to work.

The

Manager Infrastructure and Network Services

position is a key leadership position within Technology Services department. This position reports to the Director of Technology Services and is also accountable to Product/Service Owner(s), Service Leader(s) and stakeholders within the organization.



The Manager of Infrastructure Services role is accountable for the delivery, maintenance, and operations of technical infrastructure systems in alignment with the business objectives and established Service Level Agreements. This includes but is not limited to enterprise storage, server hardware, datacenter infrastructure, branch servers, Network and SDWAN.



As a senior member of the Information Services department, reporting to the Director of Technology Services, the incumbent's major areas of responsibility include


Datacenter Management Infrastructure Services Network Services

The Manager of Infrastructure Services is responsible for the planning, budgeting, sourcing, implementation and 7x24 operations of infrastructure and network technology in order to meet business needs, as defined and measured by service level agreements. The incumbent is also responsible for Enterprise Agreements and renewals with major Technology vendors (Microsoft, Nutanix, HP, Cisco, Palo Alto, F5 etc.) and ensuring effective and efficient use of such technology investments.



Scope of work includes:


Core Infrastructure Operations: Datacenter Facilities (UPS, HVAC, Rack and Cable Management), Physical Servers, Storage, Virtual Infrastructure Services Network Operations: Internet, SDWAN, WAAS, Routing, Switching, Firewalls, IPS, IDS, Load Balancing, etc.

What you'll be doing:

Management of infrastructure technology

Capacity management of infrastructure technology

Multi-year budgeting and planning of infrastructure technology

Evaluation of infrastructure vendor and sourcing options

Management of infrastructure technology vendors

Approval and/or authorization of infrastructure changes

Leadership and management of service teams

Problem Management

Disaster Recovery Planning and Testing

Act as a Major Incident Outage Manager as needed.

What you bring:

At least 15 years of proven experience working with Information Technology in a corporate multi-platform, multi-vendor environment. Minimum of five years management experience and five years total experience in managing technology in three or more of the following areas: Datacenter Server Hardware, Cisco Networking, Nutanix HCI, SAN, Disaster recovery / continuity management, ITIL process management. Have a solid understanding of the architecture, design, implementation and management of all aspects of Virtual Infrastructure technology with a focus on information security. Familiarity of Nutanix HCI and Prism an asset Solid understanding of Networking and SDWAN. Familiarity with Data Backup, retention and Disaster Recovery principles is an asset Knowledge of networking, hardware, software, desktop, Microsoft Office, and excellent knowledge of information systems and security. Excellent understanding of IP networking, network security firewalls, and load balancing Technical prowess to manage high-performing teams and ensure delivery excellence Excellent understanding of DevOps and Agile delivery methodologies Possess strong active listening and needs analysis skills Financial sector experience (preferably in banking) is an asset

Licenses/Certificates:

Technical Certification is considered an asset. MCSE, MCP Cisco certifications ITIL v3/v4 Foundations Certification and other specializations

Education and Training:

Post- secondary education in computer technology or IT related discipline from an accredited institution

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:


Competitive compensation including performance-based incentive pay and profit share Training & Development Opportunities Career Advancement Potential Flexible work options Meaningful work towards individual and corporate goals Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide...with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.




At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.