Job Description

Join Our Team

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,500 people annually in Waterloo Region and Wellington County.



We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

One full-time permanent Manager, Information Technology Services position available, starting on November 03, 2025, working 37.5 hours per week.

What's In It for You?

Job Band L (hourly wages): Min - $43.72, Mid - $48.47, Max - $53.73. A positive work culture, inclusive workplace policies, and employee wellness initiatives. Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP). Enrollment in our Modular Health and Dental Benefits plan with Sun Life. Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services. 4 Weeks paid vacation (accumulated bi-weekly) 15 hours of personal time per year. Paid sick time (accumulated monthly) to a maximum of 300 hours. 11 paid holiday benefits per year plus a floater day. Discounted GRT passes through membership with Travel Wise. Employee Referral Incentive Program. Professional development and tuition reimbursement opportunities. Responsive Leadership Training Program. Staff appreciation events.

Your Role:

In this role, you will be responsible for:


The streamlined operation of the IT Department in alignment with the business objectives of the organization. Managing a motivated team of 6 system analysts and help desk staff. Planning, coordinating, directing, and designing IT-related activities for the organization, as well as providing administrative direction and support for daily operational activities of the IT department. Working closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Defining and implementing IT policies, procedures, and best practices. Managing current and future RFP processes to select, hire and manage vendors for long-term relationships to building and implementing CRM system and any other agency software applications required to fulfill the Agency's IT Roadmap. Aligning with the Agency's commitment to equity to further create a sense of belonging at the Agency.

The above tasks are representative but not all inclusive.

Your Talents and Experience:

A degree or diploma in computer science or computer engineering and/or 5 years' related work experience. Microsoft Certification is desirable and a certification in PMP (Project Management Professional with the Project Management Institute) is desirable. Strong technical knowledge of network and PC operating systems, including Microsoft Exchange, Hyper V, SQL, SharePoint and Server and cloud-based environment to support our agency in its transition. Strong technical knowledge of Azure Service Bus, Azure Data Factory and Azure SQL Data Warehouse as well as Microsoft O365 and Dynamics CRM environment with Power BI and AIP connectivity for key supplementary applications as we migrate to our target application landscape. Strong technical knowledge of current network hardware, protocols, and standards. Proven experience in IT infrastructure planning and development using project management strategies and change management best practices. In-depth knowledge of applicable data privacy practices and laws is preferred. Excellent communication skills, written and verbal. Strong organizational skills and attention to detail. Strong relationship skills and talent for people development. Required to carry an Agency cell phone or equivalent. After-hours work will be necessary due to project schedules, deadlines and/or reliability issues. A driver's license and reliable transportation are required.

If you are community-focused and share our values and commitment to equity, we want you to grow with us. Please submit your application in confidence,

no later than 4 pm on October 10, 2025.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at hr@starlingcs.ca or by calling 519-707-1958 ext. 1247.

Our Commitment to Equity:

To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.



Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.