Job Description

About SOAR Community Services

At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving Brantford, Brant County, and Haldimand County, we offer a wide range of accredited services in mental health, addictions, housing, justice, and employment. Join a team that's committed to making a difference, every day.

The Opportunity

SOAR Community Services is seeking a compassionate and strategic leader to join our team as the Manager of Human Resources & Organizational Effectiveness. This leadership role combines operational excellence with strategic impact. In addition to managing core human resources (HR) functions, the Manager plays a key role in advancing agency-wide priorities. The position supports organizational design, succession planning, and change management, while fostering a culture of collaboration, continuous improvement, and performance excellence. Through strategic alignment of people and processes, this role helps build a resilient, inclusive, and high-performing workplace that supports SOAR's purpose and sustainability.

What You'll Do

Leads strategic workforce planning*, including staffing analysis, recruitment, retention, and organizational design to align with agency goals
Oversees HR compliance*, ensuring staff files, job descriptions, and processes meet ministry, legislative, and accreditation standards
Supports payroll and benefits administration*, including bi-weekly payroll processing, expense claims, pension plans, and corrective actions
Coordinates workplace safety and injury claims*, including investigations, reporting, and participation in the Joint Health and Safety Committee
Provides HR advisory supportto leaders on performance management, disciplinary actions, terminations, and return-to-work plans Maintains accurate HR documentation*, including organizational charts, Records of Employment, and correspondence with ministries and governing bodies
Monitors employment legislationand recommends policy updates to ensure legal compliance in HR practices and documentation Leads agency training strategy*, ensuring mandatory training compliance, liaising with external trainers, and evaluating training effectiveness
Responds to internal and external HR inquiries*, including job fairs, student placements, and public interest in employment or volunteer opportunities
Drives organizational effectiveness,using HR data analysis, performance metrics, and change management strategies to support continuous improvement and innovation

What You Bring

University Degree in related field and/or college diploma related to Human Resources CHRP designation required Minimum of 3 years' leadership experience in Human Resources, preferably in social services Knowledge related to quality improvement, change management, and organizational development Must have access to reliable transportation, as some travel may be required Mediation / Conflict Resolution / Leadership training preferred

Why Join SOAR?

Salary Range:

Starts at $69,771 progressing to $77,387 annually

Benefits:

Comprehensive health, dental, vision, and travel insurance

Time Off:

3 weeks' vacation, 60 hours of personal leave, 15 wellness hours (pro-rated in first year)

Extras:

Employee Assistance Program (EAP) for all staff and their families RSP/TFSA matching for eligible staff Professional development opportunities A supportive, values-driven workplace that prioritizes your well-being Hybrid workplace (1 day per week work from home)

Ready to Make an Impact?

Be part of a mission-driven agency where your leadership in human resources will directly influence service excellence, staff engagement, and continuous improvement.

Job Type: Full-time

Pay: $69,771.00-$77,387.00 per year

Benefits:

Company events Company pension Dental care Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off Vision care Wellness program
Education:

DCS / DEC (required)
Experience:

leadership in Human Resources: 3 years (required)
Licence/Certification:

CHRP (required)
Work Location: In person