Job Description

Company Description

Make an impact at a global and dynamic investment organization

When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability. The CPP Fund is projected to reach $3 trillion by 2050. CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, S\xc3\xa3o Paulo and Sydney.

CPP Investments attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by CPP Investments\' important social purpose and unshakable principles
• A flexible/hybrid work environment combining in office collaboration and remote working
• A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here\'s an opportunity for you to invest your career at CPP Investments.



Overview:

Reporting to the Director, Talent Solutions & Services, the Manager, HR Operations (Shared Services) will assist with the building and launch of our new shared services model and will be responsible for managing the day-to-day operations of the new team, ensuring a high-quality colleague experience, ongoing operational effectiveness in service delivery, and continuous improvement. The role will also be accountable for driving team readiness and training initiatives to support the transformation.

Key Responsibilities:

• Manage the daily operations of the Talent Solutions & Services team, ensuring that all queries are resolved promptly and accurately
• Develop and implement operational procedures and processes to ensure the team is working efficiently and effectively
• Lead the development of new training programs for the Solutions & Services team focused on Talent policies, processes, and systems
• Monitor model performance against operational targets and KPIs (Key Performance Indicators), providing regular performance reports to senior management
• Ensure that all queries are logged and tracked using the case management system, and when this is not happening, investigate reason using insights gained to further enhance the model
• Develop and maintain strong working relationships with key stakeholders, including HR Business Partners, COEs and other external partners
• Act as point of escalation for resolution of complex issues and be the POC for sensitive, complex processes.
• Liase with internal and external auditors and ensure accuracy of all audit deliverables
• Drive continuous model/ process/ system improvement, championing and influence change with key partners across Talent
• Partner on the implementation of the new Content Management system, ensuring that all content is accurate, up-to-date, and accessible to the wider HR community
• Drive team readiness to support the service delivery model transformation go-live
• Respond to inquiries submitted through the ServiceNow case management system
• Monitor case management queues to ensure case completion and to assess volume/resource balancing
• Collaborate with Content and Knowledge Snr Advisor and Manager, Process & Service Optimization to identify opportunities, plan for, and execute new training
• Understand performance trends, identify areas of opportunities, and introduce new processes
• Foster an inclusive team environment and attract diverse talent

Qualifications

Qualifications:

• Bachelor\'s degree in human resources, Business Administration, or related field
• 5+ years of experience in a HR Shared Services environment
• 3+ years of experience managing a team
• Strong leadership, relationship management, influencing and people management skills
• Excellent communication skills and ability to collaborate with cross-functional teams across all levels of the organization
• Ability to manage multiple priorities, work under pressure, and meet tight deadlines
• Adept at navigating complex and fast-paced scenarios to identify and assess problems to develop effective solutions
• Ability to drive continuous improvement and implement best practices
• Thorough knowledge of all Talent processes, programs, and policies
• Knowledge of Workday, People Fluent and Smart Recruiters
• Excellent customer service with a strong commitment to providing a high-quality colleague experience

Additional Information

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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Mandatory Vaccine Policy

All employees in the Toronto, Sydney and Hong Kong offices will be required to be vaccinated against COVID-19. Accommodations to this policy will be made for medical or other protected grounds. Please contact us to discuss any accommodation needs.

CPP Investments