Job Description

The Manager, Facilities Management is responsible for monitoring, managing, and leading team member activity across all shifts, scheduling and facilitating team meetings, and coordinating in-service education sessions for frontline team members. This role ensures the hospital's physical environment supports safe, efficient, and high-quality care delivery.
As a leader, the Manager will embody the hospital's core values:

• Trust: By fostering transparency, accountability, and ethical decision-making, the Manager builds confidence among team members, patients, and stakeholders.
• Courage: The Manager leads with integrity, embraces challenges, and drives innovation in facilities operations and infrastructure management.
• Teamwork: Through collaboration and inclusive leadership, the Manager empowers team members, promotes cross-departmental cooperation, and cultivates a respectful and supportive workplace culture.

The manager is a hands-on, values-driven leader committed to operational excellence and continuous improvement in a healthcare setting.
PRIMARY RESPONSIBILITIES:

• Lead, supervise, and support the Plant Operations and Maintenance team, ensuring compliance with hospital policies, procedures, and safety regulations.
• Oversee day-to-day operations to maintain a safe, efficient, and well-organized department.
• Provide coaching, mentoring, and performance management to team members, addressing concerns, offering constructive feedback, and supporting professional development.
• Coordinate and oversee the work of contractors and liaise with other hospital departments to ensure operational efficiency.
• Administer and monitor the preventative maintenance program; schedule and track work requests and projects using the CMMS.
• Assign equipment repairs to Facilities Management team members or external service providers and make emergency decisions in the event of hospital utility failures.
• Conduct quality assurance audits, patient surveys, and facility inspections to ensure high standards are maintained.
• Monitor adherence to policies, completion of duties, and safe work practices.
• Monitor Team Member activity and performance across all shifts, ensuring consistent coverage and compliance. Reassign Team Members as needed to meet operational demands and ensure coverage.
• Oversee onboarding and training of new team members, ensuring orientation protocols are followed.
• Ensure availability of non-stock supplies and approve requisitions.
• Prepare and submit reports, evaluations, and documentation related to departmental performance, budget and key performance indicators (KPIs). Analyzing cost and work schedules.
• Identify and address training needs, providing education and resources to enhance departmental capabilities.
• Set operational priorities, adjust workloads, and delegate responsibilities effectively to meet changing demands.
• Recommend and implement changes to improve departmental processes and outcomes. Identify educational needs and facilitate training programs for the Facilities Management team.
• Perform other duties as assigned by the Director.

QUALIFICATIONS:
Education:

• Minimum post-secondary technical Degree/Diploma or completion of a five (5) year apprenticeship program in a related trade is required

Experience:

• Minimum five (5) years of leadership experience in plant operations or maintenance required.
• Experience in a unionized hospital Facilities Management environment required.
• Experience working with a computerized maintenance management system (CMMS) and distribution of work orders to include prioritization, scheduling and monitoring progress required.

Competencies:

• Demonstrated strong communication skills in English, both written and verbal as to communicate with team members, contractors, and others.
• Demonstrated knowledge of applicable codes, acts, and regulations and legislation associated for hospital Facilities Management.
• Demonstrated ability to lead, motivate, and mentor team members.
• Demonstrated strong computer literacy with Microsoft Office.
• Demonstrated strong organizational and multitasking skills.
• Demonstrated ability to effectively collaborate with other hospital leaders and partners.
• Demonstrated strong decision-making and problem-solving abilities.
• Demonstrated ability to provide input and manage an established annual operating budget
• Demonstrates maturity, self-awareness, and the ability to remain composed under pressure, with a strong commitment to integrity, dependability, and confidentiality.
• Demonstrated ability to sustain pressure of work and flexibility in ordering/re-ordering priorities.
• Demonstrated capability of reading and understanding blueprints, specifications, operation, and maintenance manuals.
• Demonstrated ability to analyze, organize and delegate tasks and direction to team members.
• Demonstrated ability to work both independently and in a team environment.
• Demonstrated knowledge of infection control practices.

Other:

• Satisfactory work performance and attendance record required.
• Ability to accept constructive criticism and use this feedback to improve.
• Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity
OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.
Accommodation in the Workplace
Orillia Soldiers' Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities
OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.
All team members must adhere to OSMH's Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.
Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.
As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.
Closing Statement
OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.
If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.

Skills Required