Job Description

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Why should you consider joining Auvik?

You want to work at a company that is building impactful, relevant technology.

Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.

You want to work with a leadership team who are transparent and trustworthy.

Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.

You want to work with a product customers love.

People rave about what we've built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.

You want regular opportunities for learning and growth.

With ongoing feedback from leadership, you'll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you're prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

You want the flexibility to manage your work, your way.

We're a fully distributed team and we're prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.

We are seeking a highly motivated and experienced Manager of Enterprise Applications to lead our team of 3-5 employees. The ideal candidate will be responsible for the overall management, maintenance, and optimization of our enterprise applications, ensuring they align with business needs and drive operational efficiency. This role requires a strong technical background, excellent leadership skills, and the ability to collaborate effectively with cross-functional teams.



We rely on a robust technology stack to support our operations, including Salesforce for CRM, CPQ, and Billing, ZenDesk for Customer Support, Totango for Customer Success, SnapLogic for APIs and systems integration and Snowflake and Looker for Business Intelligence and reporting.

Responsibilities

Lead and manage a team of 3-5 employees, providing guidance, mentorship, and performance management. Oversee the development, testing, and deployment of Salesforce applications and integrations with other enterprise systems such as ZenDesk, Totango and Snowflake. Develop and implement strategies to optimize application performance, scalability, and security. Collaborate with cross-functional stakeholders to gather business requirements and translate them into technical solutions. Manage application upgrades, patches, and deployments, ensuring minimal disruption to business operations. Develop and maintain documentation for application configurations, processes, and procedures. Provide technical support and troubleshooting for application issues, working closely with the IT support team. Monitor application performance and identify areas for improvement. Manage vendor relationships and contracts for enterprise applications. Ensure compliance with relevant regulations and security standards.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience managing enterprise applications in a SaaS environment. Strong development or architecture experience with Salesforce (CRM, CPQ, Billing), ZenDesk, Snowflake, and Looker. Proven leadership and team management skills. Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills. Ability to work effectively in a fast-paced and dynamic environment. Experience with project management methodologies.

Preferred Qualifications

Salesforce certifications. Experience with data warehousing and business intelligence tools. Knowledge of ITIL or other IT service management frameworks.

Team Management

+ Directly manage a team of 3-5 employees. + Conduct performance reviews and provide feedback.
+ Mentor and develop team members.
+ Foster a collaborative and supportive team environment.

About Auvik

Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide.



Auvik is one of the fastest growing North American technology companies, and is winner of the Deloitte Technology Fast 50, Deloitte Fast 500, and was recognized as the #1 ranked Canadian company in the FT Americas' Fastest Growing Companies list.



We're focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Don't have a working webcam? We will help you find a space you can conduct your interview from Have kids or pets in the background? Don't worry about it. Just let us know what you need when we reach out to schedule and we will make it work!



Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.