Job Description

Employment Type:

Permanent, Full-Time

Existing Vacancy:

Yes

Division/Branch:

Operations Division / Licensing and Registration Branch

Application Deadline:

January 27, 2026

Pay Level:

11

Pay Range:

$92,920 to $138,293

Work Location:

Head Office, Toronto, ON ; (In-Office)



The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario's vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.



The AGCO's Licensing and Registration Branch is seeking an experienced Manager, Eligibility - Gaming ("Manager") to join their team. The Manager leads the management and oversight of all processes and activities undertaken to ensure that eligibility criteria for gaming and charitable licensing comply with all relevant legislation, regulations, requirements, and standards. Also, the Manager will function as a key decision maker and people leader, providing guidance, coaching, and operational oversight to a specialized and diverse team. The position will manage complex and sensitive regulatory issues, ensure timely and accurate processing of applications, licenses and registrations, and oversee risk-based compliance activities related to charitable gaming, iGaming and commercial gaming suppliers. In addition, the role collaborates closely with other managers within the branch and works in tandem with branch leadership to achieve overall program objectives, foster continuous improvement, and uphold the public interest.

What You Will Do:

Lead a large, dedicated team of Eligibility Officers and Senior Eligibility Officers in relation to all gaming licensing and registration matters. Closely oversee all eligibility assessments and the issuance of lottery licenses for charitable and/or non-profit organizations. Provide education and guidance to Municipalities, First Nations and Charitable/Non-Profit organizations related to lottery licensing. Respond to and resolve complex and highly sensitive regulatory issues with regards to the application process. Oversee the registration process of all Gaming Assistants, iGaming, commercial and charitable gaming suppliers including all applicants related to the Ontario Lottery and Gaming Corporation (OLG) cGaming, iGaming and casinos. Analyze proposals and recommend decisions related to new and relocated bingo hall applications. Identify contentious issues, determine the need for further investigation/research or if escalation to executive management is required. Act upon applications/registrations that do not meet eligibility criteria by recommending action, including a Notice of Proposal to refuse to renew, to revoke, or to suspend to the Registrar for his/her review and final decision. Represent the Deputy Registrar and Registrar at License Appeal Tribunal proceedings.

You Have:

Post-secondary education in a relevant field such as business, public administration, law, or a related discipline, or an equivalent combination of education and significant relevant experience. Demonstrated expertise in charitable gaming, regulatory compliance, or related areas, with the ability to apply knowledge to complex operational and stakeholder challenges. Detailed knowledge and understanding of all the Acts & Regulations, Risk Based Registration, Registrar's Standards or Policies as pertaining to the licenses, registrations, permits, exemptions or authorizations. Proven experience leading and developing teams, ideally in government or regulatory environments, with responsibility for multiple direct reports and fostering a high-performing, collaborative culture. Strong interpersonal and communication skills, with the ability to engage effectively with internal staff, external stakeholders, and diverse communities, including First Nations. Strategic thinker with confidence, flexibility, and sound judgment in navigating complex, sensitive, or politically nuanced situations. Experience managing operational processes, risk, and compliance activities, with a solid understanding of governance, policy, and regulatory frameworks, and knowledge of industry trends, regulatory standards, and legal frameworks relevant to gaming operations, including charitable gaming, iGaming, or commercial gaming. A valid driver's licence with an acceptable driving record and willingness to travel as required. Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Nice to Have:

Experience building and maintaining collaborative relationships with Operator, Gaming-Related Suppliers, Gaming Assistants, OLG lottery operations, municipal licensing officers, First Nations, charitable organizations, and commercial stakeholders. Awareness of regulatory and industry environments beyond Ontario, including other jurisdictions, public/political considerations, and key regulatory bodies.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto's Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.



What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you. Defined benefit pension plans to secure your financial future. Comprehensive health, dental, and vision plans, with 100% employer-paid premiums. Well-being credits to support gym memberships, therapy, financial planning, and more. Employer-paid parental leave top-up. Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships. 24/7 confidential support through our Employee Assistance Program. Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.

Please note that only applications submitted through the Applicant Tracking System will be accepted.



The AGCO is an inclusive and equal opportunity employer.



The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario's Human Rights Code.



Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to askhr@agco.ca. The subject line should read "Accommodation in Application - [Position Title].



We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.